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- Tasks: Be the go-to person for clients, ensuring top-notch service and building strong relationships.
- Company: Join a dynamic team in Whetstone, Leicestershire, focused on customer satisfaction.
- Benefits: Enjoy a competitive salary and a supportive work environment with Monday to Friday hours.
- Why this job: This role offers a chance to grow your skills while making a real impact on client relationships.
- Qualifications: Experience as an Account Manager is preferred; strong communication skills are a must.
- Other info: Perfect for those looking to advance their career in a vibrant company culture.
Title: Account Manager
Do you have the skills to fill this role Read the complete details below, and make your application today.
Salary: £30,000 – £35,000 per annum
Working hours: Monday – Friday, 8:30am – 4:30pm
Location: Whetstone, Leicestershire
Our client, is offering an exciting opportunity to join their dynamic team as an Account Manager. Being the first point of contact for all customers, you will play an instrumental role in building excellent client relationships, providing product knowledge and ensuring an excellent level of service is delivered to every customer!
If you\’re a Customer Service Professional seeking your next role, we\’d love to hear from you!
The Account Manager Role:
* Ensure confident and knowledgeable of all the company’s product range and services
* Answer incoming calls, emails and messages through various media platforms to ensure customer satisfaction
* Process orders, ensuring to listen and understand the clients requirements. Recording their requests accurately, to ensure specifications are correct, in preparation for Production
* Build excellent relationships with clients to ensure repeat business
* Be aware of market trends, competitors and support with ideas for NPI’s
* Identify opportunities for up-selling or maximising sales where possible
* Work collaboratively with other departments to ensure excellent customer service is delivered and SLA’s are met
* Provide solutions to enquiries and complaints by using own initiative to resolve
* Support business with other duties as required
You’ll Need:
* A proactive individual who is self-motivated, enthusiastic and professional
* Previous experience of operating within an Account Management or Client Engagement role
* Commercially astute with good business acumen
* Able to build rapport with ease and create excellent working relationships with clients and colleagues
* Experience of project management, overseeing the entire life cycle would be highly advantageous
* Problem solving skills with the ability to use own initiative to provide solutions
* Adaptable and able to multitask and prioritise
* Proficient in Microsoft packages, including Word, Excel, Outlook and CRM software
* Driving Licence is required as there may be some travel occasionally to customer sites or networking events
* Experience of working in a manufacturing setting is desirable, however not essential
What’s in it for you:
* End of year performance bonus
* Laptop and mobile provided
* Private health care
* Corporate Membership with local gym, David Lloyd
* Advocates for training and development and investing in their employees
* 28 Days annual leave
* Company pension
* Permanent role that is immediately available
VH Talent, your Permanent and FTC Recruitment Partner
Account Manager employer: VH Talent Limited
Contact Detail:
VH Talent Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with our product range and services before the interview. This will not only boost your confidence but also show us that you're proactive and genuinely interested in the role.
✨Tip Number 2
Research current market trends and competitors in the industry. Being able to discuss these insights during your conversation with us will demonstrate your knowledge and commitment to the Account Manager position.
✨Tip Number 3
Prepare examples of how you've successfully built client relationships in the past. We love to hear about your experiences and how you’ve contributed to customer satisfaction and repeat business.
✨Tip Number 4
Think about potential upselling opportunities you could suggest based on your understanding of our products. This will showcase your initiative and ability to maximize sales, which is key for an Account Manager.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Account Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in account management. Include specific examples of how you've built client relationships and provided excellent service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to understand client needs. Mention any relevant achievements and how you can contribute to the company's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at VH Talent Limited
✨Know the Product Range
Make sure you have a solid understanding of the company's products and services. This will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As an Account Manager, you'll be the first point of contact for customers. Practice clear and effective communication, both verbal and written, to show that you can handle customer inquiries professionally.
✨Demonstrate Relationship-Building Abilities
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how these relationships led to repeat business or customer satisfaction.
✨Be Ready to Discuss Market Trends
Research current market trends and competitors in the industry. Be prepared to discuss how you can leverage this knowledge to identify opportunities for up-selling and improving customer service.
