We are seeking an experienced, driven, and service-focused Floor Manager to support the leadership of our dynamic front-of-house operation and help deliver an outstanding guest experience in a fast-paced, high-end environment.
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organisation. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest.
The Hotel:
Bringing the brand back to where it all began, Virgin Hotel London-Shoreditch brings personalized hospitality to Shoreditch. Like its counterparts in the UK and US, the hotel offers the unmistakable Virgin experience, personalized hospitality, top-notch amenities, and a prime location in one of London's most vibrant neighbourhoods.
Located at 45 Curtain Road the property will see a phased transformation of the 120-bedrooms and 14 Suites, as well as the hotel's street-level lobby lounge and café. Guests further benefit from access to the rooftop bar, swimming pool, gym, and treatment rooms.
As our Floor Manager , you will be supporting the Restaurant Manager in guiding the floor team and running a smooth operation.
Lead by example: Support the floor team, ensuring every guest receives a warm welcome and exceptional service
Support the team: Make sure your team is familiar with service procedures, updated employee manuals, and provide necessary training. Your effort will ensure the reception team can confidently deal with guest queries and daily duties
Operational excellence & communication: maintain effective communication between the team and senior management so that everything is excellently executed.
Assist and support training and development of all employees.
Deal effectively with customer complaints
Background must-haves
Current, legal and unrestricted ability to work in the UK.
High school equivalent or education required.
Minimum 1-2 years of previous F&B/Restaurant management experience.
Ability to clearly and pleasantly communicate in English with clients, guests, suppliers, teammates/management, in person, in writing and on the telephone.
Proficient in MS Outlook, Word, Excel and PowerPoint.
Package & Benefits
Competitive salary, based on experience
Additional day off for your birthday
Workplace Pension Scheme
Enhanced Family Friendly Policies
Teammate discount on Food & Beverage
Discounted Room Rates
Employee Assistance Program
Learning & Development opportunities
Access to Virgin Family, which contains various Virgin group discounts and treats!
Joining a great team & being part of Virgin Hotels worldwide!
*Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer*
TPBN1_UKCT
Floor Manager in London employer: VH London Shoreditch Limited
As an IT Manager at our London-based hotel, you will join a dynamic team that values innovation and collaboration, ensuring the highest standards of technology support in a vibrant hospitality environment. We offer competitive benefits, a supportive work culture that encourages professional growth, and unique opportunities to enhance your skills while contributing to the success of our brand. With a focus on employee development and a commitment to excellence, we provide a rewarding workplace where your contributions truly matter.
Contact Details:
VH London Shoreditch Limited Recruitment Team
