Customer Care Advisor - German Speaking - The North Face

Salary: £24,500

Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)

Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe

Location: NG2 Business Park, Nottingham (must live within commutable distance)

VF Corporation is looking for an outstanding Customer Care Advisor fluent in German to join our Customer Service Team in Nottingham.

As a Customer Care Advisor, you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone, and online chat to support the customer shopping journey. You will exceed their expectations by providing a friendly and personalized response whilst delivering the highest levels of service.

How You Will Make a Difference:

• Communicating with customers by telephone, email, and online to provide outstanding service
• Building a rapport with customers to help them with enquiries including order taking, product information, tracking deliveries, returns, sizing and quality queries
• Discussing new products and managing multiple tasks to promptly resolve customer queries
• Identifying ways to improve processes in order to improve sales, brand loyalty, and the customer service experience
• Updating our computerised systems and working with marketing, retail, and other teams to further improve customer service and satisfaction.

Skills to Success:

• Fluent in German and English, able to communicate both verbally and in writing in a clear and concise manner
• Customer-focused to achieve the best results for your customers and the business
• Flexible to meet the changing needs and varying deadlines of our business
• Able to work to customer service measures, metrics, and KPIs within a service-targeted environment.

If you like what you have read and want to join our team, then we would like to hear from you.

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