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- Tasks: Support wholesale accounts, manage orders, and ensure timely delivery.
- Company: Join Vans, a brand that celebrates creativity and inclusivity in youth culture.
- Benefits: Enjoy hybrid work, 50% employee discount, health initiatives, and 25+ days holiday.
- Why this job: Be part of a dynamic team in a vibrant culture that values individuality and growth.
- Qualifications: Fluent in German and English, strong communication, Excel skills, and customer service experience.
- Other info: Work from anywhere in Europe for 15 days a year and enjoy a supportive feedback-based culture.
The predicted salary is between 20000 - 30000 £ per year.
Salary: £25,000
Hours: Monday to Friday, 36.25 hours per week (between 8am and 5pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
Vans is looking for an exceptional Account Coordinator fluent in German to join our Wholesale Customer Service team based in Nottingham, UK.
At Vans, our culture sets us apart and influences everything we do. Our purpose to enable creative expression and inspire youth culture is fostered through our inclusivity. We welcome anyone and everyone into our global family and proudly celebrate an environment where individuality is embraced, equal opportunities thrive, and everyone is empowered to reach their greatest potential.
Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities.
As an Account Coordinator, you will provide an exceptional service to major online and high street retailers across Europe by:
- Understanding and managing Wholesale accounts across several markets in the EMEA region.
- Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service.
- Building a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome.
- Ensuring timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month.
- Interpreting a variety of daily reports as needed by the business.
- Following the end-to-end order to shipment process, liaising with our DC to ensure timely shipping.
With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role:
- You will be a native or fluent speaker in German plus English with strong communication skills.
- You will be computer literate with strong Excel skills and the ability to produce reports.
- You will be analytical with a flair for problem-solving.
- You will have strong customer service skills.
- You will have the ability to balance responsibilities in a dynamic and fast-paced environment.
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates:
- A supportive feedback-based culture where respect and integrity guide us in what we do.
- An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together.
- Be part of an iconic lifestyle brand in a multi brand, multi countries organization.
- 50% employee discount on all VF brands both in store and online.
- Subsidised canteen and break out areas offering complimentary hot drinks.
- Health Shield membership and access to numerous health and wellbeing initiatives.
- Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off.
- 12% contributory smart pension scheme (8% on us, 4% from you).
- Cycle to work scheme.
- Free secure onsite parking and discounts with local public transport.
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
If you like what you have read and want to join our team, then we would like to hear from you!
Account Coordinator - German Speaking - Vans employer: VF NORTHERN EUROPE
Contact Detail:
VF NORTHERN EUROPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator - German Speaking - Vans
✨Tip Number 1
Familiarise yourself with the Vans brand and its culture. Understanding their values around creativity and inclusivity will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your German communication skills, especially in a business context. Practising common phrases and industry-specific terminology can give you an edge when interacting with wholesale accounts and demonstrate your fluency.
✨Tip Number 3
Prepare to discuss your experience with customer service and account management. Think of specific examples where you've successfully built relationships or solved problems, as this role heavily relies on strong interpersonal skills.
✨Tip Number 4
Research the EMEA market and current trends in the retail sector. Being knowledgeable about the challenges and opportunities in this region will show your potential employer that you're proactive and ready to contribute from day one.
We think you need these skills to ace Account Coordinator - German Speaking - Vans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Account Coordinator role. Emphasise your fluency in German and English, as well as any customer service or account management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Vans brand and your understanding of their culture. Mention specific examples of how you can contribute to their Wholesale Customer Service team and your ability to build strong relationships.
Highlight Relevant Skills: In your application, focus on your analytical skills, problem-solving abilities, and proficiency in Excel. Provide examples of how you've used these skills in previous roles to demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at VF NORTHERN EUROPE
✨Showcase Your Language Skills
Since the role requires fluency in German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in German, so practice speaking clearly and confidently.
✨Understand the Brand Culture
Familiarise yourself with Vans' brand values and culture. They emphasise inclusivity and creativity, so think about how your personal values align with theirs and be ready to discuss this during the interview.
✨Prepare for Customer Service Scenarios
As an Account Coordinator, you'll need strong customer service skills. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, highlighting your problem-solving abilities.
✨Demonstrate Analytical Skills
The job involves interpreting reports and managing accounts. Be ready to discuss your experience with data analysis and how you've used Excel in previous roles. Consider bringing a sample report or analysis you've done to showcase your skills.
