Sales Specialist in York

Principal Accountabilities

• Assists in maximizing store sales and achieving store sales goals.
• Monitors sales progress and results against key targets.
• Leads an environment of productivity by leading customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement.
• Ensures excellence in customer service in the store.
• Monitors customer feedback and addresses customer concerns.
• Performs a variety of routine assignments.

Knowledge and Skill Requirements

• High school diploma or equivalent education; Associate’s degree preferred.
• Minimum of one year of related experience preferred.

Knowledge & Application

• Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field.
• May include multistep processes which require a fairly detailed knowledge of the specialized area.
• Requires extensive on-the-job or previous training and experience.
• May require formal occupational training or certification.
• Operative/Technician roles will typically operate more complex machinery/processes.

Problem Solving

• Problems are known, defined, and readily apparent.
• Issues may occasionally require some fact finding to solve.
• Non-routine issues typically escalated to a more senior team member or supervisor.
• Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations.
• Refers to procedures, technical aids, co-workers, and supervisors.

Interaction

• Interacts with a range of individuals both within and outside immediate team to convey basic information.
• Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email).
• Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact.

Impact

• Supports the achievement of goals through personal effort in own work area.
• Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles.
• Required to achieve daily and weekly tasks under general supervision with work regularly checked.

Accountability

• Accountable for delivery of own work activities to agreed timescales and quality.
• Performance measured against predefined service level requirements or equivalent metric.
• Aware of costs and/or service level requirements and expectations.