At a Glance
- Tasks: Provide exceptional customer service in Spanish via email, phone, and chat.
- Company: Join VF Corporation, a global leader in iconic lifestyle brands.
- Benefits: Enjoy 50% discount on products, health initiatives, and generous holiday allowance.
- Other info: Flexible hybrid working and opportunities for personal growth in a diverse environment.
- Why this job: Be part of a purpose-driven team making a positive impact on customers' lives.
- Qualifications: Fluent in Spanish and English with a customer-focused mindset.
The predicted salary is between 20400 - 30600 £ per year.
Salary: £25,500
Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
VF Corporation is looking for an outstanding Customer Care Advisor fluent in Spanish to join our Customer Service Team in Nottingham. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands, including The North Face, Vans, Timberland and more. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet.
This is an exciting time to join our ever‑growing eCommerce team that provides an exceptional service to our online consumers. As a Customer Care Advisor you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone and online chat to support the customer shopping journey, exceeding their expectations by providing a friendly and personalised response whilst delivering the highest levels of service.
How You Will Make a Difference
- Communicating in Spanish with customers by telephone, email and online to provide outstanding service
- Building rapport with customers to help them with enquiries including order taking, product information, tracking deliveries, returns, sizing and quality queries
- Discussing new products and managing multiple tasks to promptly resolve customer queries
- Identifying ways to improve processes to enhance sales, brand loyalty and the customer service experience
- Updating our systems and working with marketing, retail and other teams to further improve customer service and satisfaction
Skills To Success
- Fluent in Spanish and English, able to communicate both verbally and in writing in a clear and concise manner
- Customer focused to achieve the best results for your customers and the business
- Flexible to meet the changing needs and varying deadlines of our business
What’s In It For You
- A supportive feedback‑based culture where respect and integrity guide us in what we do
- An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
- Be part of an iconic lifestyle brand in a multi‑brand, multi‑country organization
- 50% employee discount on all VF brands both in store and online
- Subsidised canteen and break out areas offering complimentary hot drinks
- Health Shield membership and access to numerous health and wellbeing initiatives
- Employee Assistance Programme, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
- 12% contributory smart pension scheme (8% on us, 4% from you)
- Cycle to work scheme
- Discounts with local public transport
Free to Be, Inclusion & Diversity
As a purpose‑led, performance‑driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you.
Customer Care Advisor – Spanish Speaking in Nottingham employer: VF Corporation
VF Corporation is an exceptional employer that champions a supportive and inclusive work culture, offering a hybrid working model and the flexibility to work from anywhere in Europe for 15 days a year. Employees enjoy generous benefits including a 50% discount on iconic brands, a comprehensive health and wellbeing programme, and opportunities for personal growth within a diverse international team. Join us in Nottingham to be part of a purpose-driven company that values respect, integrity, and the unique contributions of every individual.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor – Spanish Speaking in Nottingham
✨Tip Number 1
Get to know the company! Research VF Corporation and its brands like The North Face and Vans. Understanding their values and culture will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Spanish! Since this role requires fluency, brush up on your language skills by having conversations or even role-playing customer service scenarios. This will boost your confidence and help you shine when communicating with customers.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate how you put customers at the heart of everything you do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Care Advisor – Spanish Speaking in Nottingham
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about communicating in Spanish and English, make sure to highlight your fluency in both languages. Use clear and concise language in your application to demonstrate your communication skills right from the start.
Put the Customer First:We want to see your customer-centric mindset shine through! Share examples of how you've gone above and beyond for customers in previous roles. This will show us that you truly understand the importance of exceptional service.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. This shows us that you’re genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at VF Corporation
✨Brush Up on Your Spanish
Since this role requires fluency in both Spanish and English, make sure to practice your language skills before the interview. Prepare to answer questions in Spanish and be ready to demonstrate your ability to communicate clearly and concisely.
✨Know the Brand Inside Out
Familiarise yourself with VF Corporation and its iconic brands like The North Face and Vans. Understand their values, mission, and the products they offer. This knowledge will help you connect with the company's purpose and show your enthusiasm for the role.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle inquiries, complaints, or product information requests. Use examples from your past experiences to illustrate your problem-solving skills and customer focus.
✨Show Your Flexibility
The job requires adaptability to meet changing needs. Be prepared to discuss how you've successfully managed multiple tasks or adapted to new challenges in previous roles. Highlight your willingness to work in a hybrid environment and your ability to thrive under varying deadlines.
