At a Glance
- Tasks: Provide exceptional customer service in Spanish and English via email, phone, and chat.
- Company: Join VF Corporation, a global leader in iconic lifestyle brands.
- Benefits: Enjoy 25 days holiday, employee discounts, and health initiatives.
- Other info: Hybrid working model with flexibility to work abroad for 15 days a year.
- Why this job: Be part of a purpose-driven team that values diversity and inclusion.
- Qualifications: Fluency in Spanish and English with a customer-focused mindset.
The predicted salary is between 25500 - 25500 £ per year.
Salary: £25,500
Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
VF Corporation is looking for an outstanding Customer Care Advisor fluent in Spanish to join our Customer Service Team in Nottingham.
At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. Our purpose unites us and leads us to pursue our goals, together.
Let’s talk about the role
If you are fluent in verbal and written Spanish and English this is an exciting time to join our ever-growing eCommerce team that provides an exceptional service to our online consumers.
As a Customer Care Advisor you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone and online chat to support the customer shopping journey. You will exceed their expectations by providing a friendly and personalised response whilst delivering the highest levels of service.
How You Will Make a Difference:
- Communicating in Spanish with customers by telephone, email and online to provide outstanding service
- Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
- Discussing new products and managing multiple tasks to promptly resolve customer queries
- Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
- Updating our systems and working with marketing, retail and other teams to further improve customer service and satisfaction.
Skills to success
- Fluent in Spanish and English, able to communicate both verbally and in writing in a clear and concise manner
- Customer focused to achieve the best results for your customers and the business
- Flexible to meet the changing needs and varying deadlines of our business
What’s in it For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well‑being for all VF associates.
- A supportive feedback-based culture where respect and integrity guide us in what we do
- An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
- Be part of an iconic lifestyle brand in a multi brand, multi countries organization
- 50% employee discount on all VF brands both in store and online
- Subsidised canteen and break out areas offering complimentary hot drinks
- Health Shield membership and access to numerous health and wellbeing initiatives
- Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
- 12% contributory smart pension scheme (8% on us, 4% from you)
- Cycle to work scheme
Free to Be, Inclusion & Diversity
As a purpose‑led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you.
Bilingual Spanish Customer Care Advisor – Hybrid Role in Nottingham employer: VF Corporation
VF Corporation is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive feedback-based culture and a diverse international environment. With comprehensive benefits including a generous employee discount, health initiatives, and a commitment to inclusion, working as a Bilingual Spanish Customer Care Advisor in Nottingham provides a unique opportunity to be part of a purpose-driven company that values respect and authenticity while empowering you to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Spanish Customer Care Advisor – Hybrid Role in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, dive into VF Corporation's values and brands. This will help you connect your experiences with their mission and show them you're genuinely interested.
✨Tip Number 2
Practice your Spanish! Since this role requires bilingual skills, brush up on your language abilities. Try role-playing customer scenarios in Spanish to feel more confident during the interview.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond for customers. Be ready to share these stories to demonstrate how you can deliver that unbeatable service they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at VF Corporation.
We think you need these skills to ace Bilingual Spanish Customer Care Advisor – Hybrid Role in Nottingham
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bilingual, make sure to highlight your fluency in both Spanish and English. Use clear and concise language in your application to demonstrate your communication skills right from the start!
Personalise Your Application:We love seeing a personal touch! Tailor your cover letter to reflect your passion for customer service and how you can contribute to our team. Mention specific experiences that showcase your ability to connect with customers.
Be Customer-Centric:Remember, this role is all about putting customers first. In your application, share examples of how you've gone above and beyond for customers in the past. This will show us that you truly understand the importance of exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at VF Corporation
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both Spanish and English, make sure to practice your language skills before the interview. Try role-playing common customer service scenarios in both languages to boost your confidence and ensure you can communicate clearly and effectively.
✨Know the Company and Its Brands
Do some research on VF Corporation and its iconic brands like The North Face and Vans. Understanding their values and mission will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about potential customer queries you might face in this role, such as order issues or product information requests. Prepare specific examples from your past experiences where you successfully resolved similar situations, highlighting your customer-focused approach.
✨Show Your Flexibility and Team Spirit
This position requires adaptability and teamwork. Be ready to discuss how you've handled changing priorities in previous roles and how you work well with others. Emphasising your ability to thrive in a hybrid work environment will also be a plus!
