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- Tasks: Provide exceptional customer service via phone, email, and chat.
- Company: Join VF Corporation, a global leader in iconic lifestyle brands.
- Benefits: Enjoy 50% discount on all brands, health initiatives, and generous holiday allowance.
- Why this job: Be the voice of our brands and make a real difference for customers.
- Qualifications: Fluent in English with a passion for customer service.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 24500 - 24500 £ per year.
Salary: £24,500
Hours : Monday to Friday, 36.25 hours per week (between 8am and 6pm)
Working style : Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location : NG2 Business Park, Nottingham (must live within commutable distance)
VF Corporation is looking for an outstanding Customer Care Advisor to join our Customer Service Team in Nottingham.
VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands, including The North Face, Vans, Timberland…
At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. Our purpose unites us and leads us to pursue our goals, together. This is our calling.
Let’s talk about the role
If you are fluent in verbal and written English this is an exciting time to join our ever-growing eCommerce team that provides an exceptional service to our online consumers.
As a Customer Care Advisor you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone and online chat to support the customer shopping journey. You will exceed their expectations by providing a friendly and personalised response whilst delivering the highest levels of service.
How You Will Make a Difference:
You will be delivering an unbeatable service to our Customers, being responsible for:
Communicating with customers by telephone, email and online to provide outstanding service
Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
Discussing new products and managing multiple tasks to promptly resolve customer queries
Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
Updating our systems and working with marketing, retail and other teams to further improve customer service and satisfaction.
Skills to success
Fluent in English, able to communicate both verbally and in writing in a clear and concise manner
Customer focused to achieve the best results for your customers and the business
Flexible to meet the changing needs and varying deadlines of our business
What’s in it For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:
A supportive feedback-based culture where respect and integrity guide us in what we do
An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
Be part of an iconic lifestyle brand in a multi brand, multi countries organization
50% employee discount on all VF brands both in store and online
Subsidised canteen and break out areas offering complimentary hot drinks
Health Shield membership and access to numerous health and wellbeing initiatives
Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
12% contributory smart pension scheme (8% on us, 4% from you)
Cycle to work scheme
Free secure onsite parking and discounts with local public transport
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you
R-
Customer Care Advisor employer: VF Corporation
Contact Detail:
VF Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know VF Corporation and their brands! Familiarise yourself with The North Face, Vans, and Timberland. When you chat with them, drop in some brand knowledge to show you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice on the phone and the helpful hand in emails, make sure you can express yourself clearly and concisely. Role-play with a mate if you need to!
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help us see how you put customers at the heart of everything you do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your customer service experience and any relevant skills that match what VF Corporation is looking for. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role requires excellent verbal and written English, be sure to demonstrate your communication prowess in your application. Use clear and concise language, and don’t shy away from showing your personality – we love a friendly tone!
Highlight Your Customer Focus: VF Corporation is all about putting customers first. In your application, share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our official channels!
How to prepare for a job interview at VF Corporation
✨Know the Company
Before your interview, take some time to research VF Corporation and its iconic brands. Understanding their values and mission will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Care Advisor, clear communication is key. Practice answering common interview questions out loud, focusing on being concise and friendly. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you built rapport and resolved issues effectively. This will demonstrate your commitment to providing exceptional service, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team and company culture. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you. Plus, it leaves a positive impression on the interviewers!
