Manchester City Centre | Part-time (12–15 hours per week) | £ per hour
Veyco is transforming how property transactions happen across the UK.
Our platform helps property professionals, legal firms, estate agents, landlords and tenants complete critical processes digitally, securely and efficiently. From identity verification and tenant referencing through to electronic signatures and conveyancing technology, we are building the infrastructure that powers modern property transactions.
As we continue to grow, we are looking for a part-time Customer Support Associate to join our Manchester team and help us extend our support into the evening.
This is a great opportunity for someone who enjoys helping customers and solving problems, and who wants hands‑on experience in a fast‑growing technology business that fits around study, caring responsibilities or other commitments.
- During training: Monday, Tuesday, and Wednesday, 3PM – 8PM (15hours per week)
- After training: Monday, Tuesday, and Wednesday, 4PM – 8PM (12 hours per week)
- Based in our Manchester City Centre office
The Role
You will be the first point of contact for customers during our evening hours, including the many who contact us after the usual working day. You will help them use our platform and make sure they get the same high standard of support at any time of day.
Key Responsibilities
- Respond to customer enquiries by email, phone and live chat during evening shifts
- Support users through onboarding and platform adoption
- Investigate and resolve customer issues efficiently and professionally
- Log technical issues and escal… them to the development team using our escalation process
- Write clear handover notes so the daytime team can follow up on anything still open
- Identify recurring issues and suggest improvements to processes and the product
- Keep accurate records and documentation in our systems
What We Are Looking For
- Excellent written and verbal communication skills
- Strong attention to detail and organisational skills
- A proactive approach to problem solving and the confidence to work independently
- Able to handle several conversations at once across chat, phone and email
- Comfortable learning new technology and software platforms
- A positive, customer‑first mindset
- Reliable availability on Tuesday and Wednesday afternoons and evenings
- Previous experience in customer support, customer success, operations or administration
- Experience within property, legal, lettings, conveyancing or technology sectors
- Familiarity with CRM or support platforms
Why Join Veyco?
- Part‑time hours that fit around your other commitments
- Structured training before you move to your regular shift pattern
- Based in our Manchester office, working alongside an ambitious and supportive team
- The chance to join a rapidly growing LegalTech and PropTech business
- Exposure to innovative technology that is transforming the property sector
- Real career progression as the company scales, including the potential for additional hours
- A varied role with exposure across customer support, operations and product development
This role is part‑time, butthere is opportunity for more hours if desired.
We are looking for someone curious and ambitious who wants to learn how a fast‑scaling business works and grow with it.
