At a Glance
- Tasks: Be the go-to person for customers, helping them navigate our innovative platform.
- Company: Join Veyco, a fast-growing LegalTech and PropTech company in Manchester.
- Benefits: Competitive salary, career progression, and a supportive team environment.
- Other info: Exciting opportunities for growth in a dynamic, fast-paced setting.
- Why this job: Make a real difference in customer experiences while working with cutting-edge technology.
- Qualifications: Strong communication skills and a proactive problem-solving attitude.
The predicted salary is between 30000 - 40000 £ per year.
Manchester City Centre | Full-time | Competitive Salary
Veyco is transforming how property transactions happen across the UK. Our platform helps property professionals, legal firms, estate agents, landlords and tenants complete critical processes digitally, securely and efficiently. From identity verification and tenant referencing through to electronic signatures and conveyancing technology, we are building the infrastructure that powers modern property transactions.
As we continue to grow, we are looking for a Customer Support Associate to join our Manchester team. This is an excellent opportunity for someone who enjoys helping customers, solving problems and working in a fast-paced technology business where no two days are the same.
The Role
- You will be the first point of contact for customers using Veyco's products and services, helping them navigate our platform and ensuring they receive exceptional support throughout their journey.
Key Responsibilities
- Respond to customer enquiries via email, phone and live chat
- Support users through onboarding and platform adoption
- Investigate and resolve customer issues efficiently and professionally
- Escalate technical issues to the development team where required
- Work closely with operations, product and commercial teams to improve the customer experience
- Identify recurring issues and contribute ideas for process and product improvements
- Maintain accurate records and documentation within our systems
What We Are Looking For
- Excellent written and verbal communication skills
- Strong attention to detail and organisational skills
- A proactive approach to problem solving
- Confidence managing multiple priorities in a fast-moving environment
- Comfortable learning new technology and software platforms
- A positive, customer-first mindset
Desirable Experience
- Previous experience in customer support, customer success, operations or administration
- Experience within property, legal, lettings, conveyancing or technology sectors
- Familiarity with CRM or support platforms
Why Join Veyco?
- Based in our Manchester office, working alongside an ambitious and supportive team
- Opportunity to join a rapidly growing LegalTech and PropTech business
- Exposure to innovative technology transforming the property sector
- Genuine career progression opportunities as the company scales
- A varied role with exposure across customer support, operations and product development
We are not looking for someone who wants to sit in the same role for the next five years. We are looking for someone who is curious, ambitious and excited by the opportunity to grow with a business that is scaling quickly. If that sounds like you, we would love to hear from you.
Customer Service Representative in Manchester employer: Veyco
Veyco is an exceptional employer located in the vibrant Manchester City Centre, offering a dynamic work environment where innovation meets customer service. As a rapidly growing LegalTech and PropTech company, we provide our employees with genuine career progression opportunities and the chance to work with cutting-edge technology that is transforming the property sector. Join our ambitious and supportive team, where your contributions are valued, and every day presents new challenges and learning experiences.
