At a Glance
- Tasks: Deliver top-notch service for electric vehicle charging solutions and support customers on-site.
- Company: Join VEV, a leader in sustainable transportation and fleet optimisation.
- Benefits: Flexible working, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work on exciting projects in renewable energy.
- Why this job: Be the face of innovation in the green transport revolution and make a real difference.
- Qualifications: Safety-focused with relevant electrical qualifications and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
About VEV
VEV specialises in designing and implementing scaled enterprise fleet solutions. Our expertise lies in optimizing fleets, charging infrastructure, and operations to maximize the benefits of transitioning to sustainable transportation. With a wealth of experience in delivering comprehensive turnkey charging solutions at scale, we are committed to guiding organizations through a seamless transition towards a greener future.
About The Role
The Field Service Engineer is a critical role in our delivery of projects, on-site repairs, commissioning and customer support. Based from home with frequent visits to our central office locations as well as customer sites, this person will be the face of VEV representing our brand to our customers. You will be responsible for ensuring the safe and efficient operation of our electric vehicle charging infrastructure and the electrification solutions that we install. This role will suit individuals who are driven by delivering 1st-class service delivery to external as well as internal customers, with a positive can-do attitude.
Role And Responsibilities
- Respond to service fault callouts across all equipment types as the face of VEV to the customer, providing reactive fault resolution with proactive outcomes for the customer.
- Commissioning engineer at site, representing VEV operations to enable chargers, solar PV and BESS systems.
- Complete site surveys on behalf of VEV, ensuring accuracy of reports is communicated back efficiently.
- Oversee and guide the installation of electrical systems, ensuring adherence to safety standards and local regulations.
- Conduct electrical system assessments, and technical evaluations to identify and address potential challenges or risks.
- Define charger testing procedures, ensure new and current products are real-world tested for the environments that they will be used in.
- Support the proactive maintenance programme based upon fault monitoring and hardware reliability metrics, to ensure optimum charger uptime of our equipment.
- Provide technical support assistance to colleagues and customers, both in a reactive fault setting as well as part of product and project development.
- Assist with the procurement process for electrical components and equipment, ensuring quality, cost-effectiveness, and timely delivery.
- Recommend technical improvements and product direction on behalf of the operations team based upon real-world experience and fault performance data.
- Production of VEV hardware training manuals for customer handover and colleague support.
- Training and support of our care team for delivery of L1 to L3 support.
- Play a significant role in electrical and construction documentation.
Experience And Qualifications Required
- Safety focused, promoting the care of our customer and colleagues' welfare as a standard.
- City and Guilds 2330 Level 3 or equivalent.
- 18th Edition trained or suitable equivalent.
- NVQ Level 3 C&G 2921 (EV Charging), C&G 2391 & 2391 (T&I), C&G 2399 (Solar PV) desired.
- Experience in grid connection, electrical infrastructure design, and integration of renewable systems desired.
- Working in the EV, BESS and Solar industry is desirable.
- Strong analytical and problem-solving skills to troubleshoot electrical issues effectively.
- Excellent project management abilities to be able to handle multiple tasks and meet deadlines.
- Effective communication skills to collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
- Knowledge of sustainable energy practices and emerging technologies.
Additional Information
VEV is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Learn more about our existing projects and vision for the future at https://www.vev.com.
Field Service Engineer employer: VEV
VEV is an exceptional employer committed to fostering a culture of innovation and sustainability in the heart of Greater London. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their careers while contributing to meaningful projects that drive the transition to sustainable transport. Join us to be part of a dynamic team that values collaboration, creativity, and making a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Service Engineer role you’re after at VEV.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at VEV a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at VEV.
✨Apply Through Company Websites
When you spot a role like Field Service Engineer at VEV, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at VEV a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to VEV specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at VEV
✨Brush Up on Core Engineering Principles
Before heading into the interview with VEV, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like VEV want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
