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- Tasks: Be the friendly face of our team, handling client queries and coordinating services.
- Company: Join a supportive team providing essential pet care services.
- Benefits: Enjoy a competitive salary, health programmes, and a casual dress code.
- Why this job: Make a real difference in the veterinary community while developing your skills.
- Qualifications: Experience in administration and excellent customer service skills are a must.
- Other info: Full-time role with opportunities for growth in a dynamic environment.
The predicted salary is between 24500 - 24500 £ per year.
Client Services Administrator – Cambridge/Hertfordshire Border
We are looking for a proactive and friendly Client Services Administrator to join our small, supportive team. Based at our site on the Cambridge/Hertfordshire border, you will play a key role in ensuring the smooth operation of our business, which provides pet cremations and specialist waste management services to veterinary practices.
This role is ideal for someone with administration experience in a customer-focused environment who enjoys delivering excellent client service and working collaboratively within a team.
Key Responsibilities:
- Act as the first point of contact for veterinary practices, handling service requests and queries via telephone.
- Coordinate with the transport department to schedule collections and keep veterinary clients informed, resolving any service issues.
- Process and manage consumable orders, ensuring accurate delivery and handling of amendments.
- Maintain accurate records in both computer systems and paper files, including the use of a Purgo database, ensuring compliance with company procedures.
- Prepare and distribute quarterly waste audit reports.
- Perform other administrative duties as required to support the smooth running of the business.
The ideal candidate will have:
- Previous experience in office administration within a client-focused environment.
- Excellent customer service skills and a professional telephone manner.
- Strong computer skills and attention to detail.
- Ability to work independently and as part of a small team.
- Enthusiasm, reliability, and the ability to follow instructions and meet deadlines.
- Excellent verbal and written communication skills, able to engage effectively with clients and colleagues at all levels.
- The ability to stay calm and professional under pressure.
Working Hours:
Full-time, 37.5 hours per week, Monday to Friday, but some flexibility will be required.
Why Join Us:
You will become part of a supportive team, contributing to a business that provides essential services to the veterinary community while delivering exceptional client care.
Job Types: Full-time, Permanent
Pay: £24,500.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
Experience:
- Administrative: 2 years (preferred)
Licence/Certification:
- Drivers Licence (required)
Work Location: In person
Client Services Administrator employer: Vetspeed Ltd
Contact Detail:
Vetspeed Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the business and its services. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Client Services Administrator role.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and proactive nature shine through. Remember, they’re looking for someone who fits well within their supportive team, so don’t be afraid to be yourself.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and proactive nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight your previous administration experience in a customer-focused environment. We’re looking for specific examples that demonstrate your excellent client service skills and attention to detail.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vetspeed Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understanding their role in pet cremations and waste management will help you answer questions more confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about client interaction, prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you resolved issues or went above and beyond for a client.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle real-life scenarios, like managing service requests or coordinating with the transport department. Practise your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Team Spirit
This position requires collaboration within a small team, so be prepared to discuss how you work well with others. Share examples of successful teamwork and how you contribute to a positive work environment.