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- Tasks: Be the friendly face of our practice, helping clients and their pets feel welcome.
- Company: Join a caring veterinary team dedicated to exceptional pet care and client service.
- Benefits: Enjoy discounts at Vet Group, Pets at Home, pension, holiday allowance, and a competitive salary.
- Why this job: Make a difference in pets' lives while working in a supportive, fun environment with animal lovers.
- Qualifications: Must be computer literate, have a positive attitude, and love working with people and pets.
- Other info: Positions are fixed-term contracts covering maternity leave, with weekend shifts required.
We’re looking for one Full-Time (averaging 38 hours per week) and one Part-Time (averaging 26 hours per week) Receptionist to join our Biggleswade practice starting in April/May 2025. Both positions are 9-month fixed-term contracts covering maternity leave and will include working 1 in 4 weekends., As a Receptionist, you’ll play a key role in delivering a seamless and friendly experience for our clients and their pets. Your day-to-day responsibilities will include:
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Offering exceptional service to clients and ensuring the best care for their pets, acting as the link between clients and our clinical team.
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Building strong, trusting relationships with clients, their pets, and the practice team.
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Creating a positive and memorable client experience, ensuring every visit exceeds expectations.
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Welcoming clients, managing payments, and confidently scheduling future bookings.
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Coordinating the practice’s day-to-day routines through our online booking system (computer literacy is essential).
Are you passionate about providing exceptional customer service and love working in a team? If so, we’ve got the perfect opportunity for you!, * A friendly and welcoming demeanour to make clients and pets feel at ease from the moment they arrive.
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Confidence in sharing guidance about our practice’s services.
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Calm, attentive, and client-focused, even in challenging situations.
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Enthusiasm, drive, and a passion for exceptional service-and a love of animals!
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Adaptability to handle a variety of situations, whether comforting a client or celebrating a new puppy’s first vet visit.
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A positive, infectious personality that contributes to a warm and welcoming team environment.
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, pension and holiday allowance. The starting salary for this position is £12.21 per hour.
Veterinary Receptionist employer: Vets4Pets/Companion Care
Contact Detail:
Vets4Pets/Companion Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarize yourself with common veterinary terms and procedures. This knowledge will help you communicate effectively with both clients and the clinical team, showcasing your commitment to the role.
✨Tip Number 2
Practice your customer service skills in various scenarios. Think about how you would handle different client situations, from welcoming a nervous pet owner to managing a busy reception area.
✨Tip Number 3
Showcase your love for animals during the interview. Share personal stories or experiences that highlight your passion for pets, as this will resonate well with the hiring team.
✨Tip Number 4
Be prepared to discuss your adaptability. Think of examples where you've successfully handled unexpected challenges, as this is crucial in a fast-paced veterinary environment.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved working with animals. Emphasize skills like communication, teamwork, and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service and your love for animals. Mention specific experiences that demonstrate your ability to create a positive client experience.
Highlight Computer Literacy: Since the role requires managing bookings through an online system, mention any relevant computer skills or experience with booking systems in your application.
Show Enthusiasm: In both your CV and cover letter, convey your enthusiasm for the role and the veterinary field. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at Vets4Pets/Companion Care
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Since the role requires exceptional customer service, prepare examples of how you've provided outstanding service in previous jobs. Discuss specific situations where you went above and beyond to help a client.
✨Demonstrate Your Teamwork Abilities
Talk about your experience working in a team environment. Provide examples of how you collaborated with colleagues to achieve common goals, especially in high-pressure situations.
✨Be Ready to Discuss Technology Use
As computer literacy is essential for managing bookings, be prepared to discuss your experience with online booking systems or similar software. Highlight your ability to learn new technologies quickly.
