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- Tasks: Be the friendly face for clients and their pets, providing exceptional service and support.
- Company: Join Ipswich Vets4Pets, a supportive practice that values every team member's impact.
- Benefits: Enjoy 20% discounts, career development, generous holiday allowance, and your birthday off!
- Why this job: Make a difference in pet care while building strong relationships in a welcoming environment.
- Qualifications: Customer care experience is essential; veterinary experience is a plus but not required.
- Other info: Full training provided, with ongoing support and a focus on inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
We at Ipswich Vets4Pets are looking for a Receptionist to join us on a full-time basis. We are a practice that places emphasis on each team member feeling valued, supported, and being able to impact the way we work., The position is for an average of 36 hours per week, with an opportunity to increase theses hours with holiday and sickness cover.
What your typical day will look like
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Your focus is to provide an exceptional service to our clients and the best care possible to their pets – providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
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Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
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You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
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Working with other members of the team to ensure that the reception and other areas of the practice are kept to a high standard of cleanliness and are presentable at all times.
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Customer care/Reception experience is essential.
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Some experience in working in a veterinary environment would be advantageous, though not necessary as full training will be provided, along with on-going support and Continuing Professional Development.
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The ability to multitask is essential
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Computer skills are also essential to this role.
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You will need great communication skills as a receptionist’s role is extremely important in the smooth running of the day-to-day tasks between clients and our clinical staff.
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You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
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You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
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You are calm, attentive, and always focus on the clients’ needs.
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You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
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You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
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Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
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In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
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In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house Career development opportunities, pension and holiday allowance.
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5.6 weeks holiday allowance (Increasing to 6.6 weeks after 2 years of service)
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Your birthday off after 1 year of service
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Cycle to work scheme
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference, so if you meet our role requirements, we’d love to hear from you.
Veterinary Receptionist employer: Vets4Pets/Companion Care
Contact Detail:
Vets4Pets/Companion Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarize yourself with common veterinary terms and procedures. This will help you communicate effectively with both clients and the clinical team, showing that you understand their needs and can provide exceptional service.
✨Tip Number 2
Practice your multitasking skills in a busy environment. Being able to juggle multiple tasks while maintaining a calm demeanor is crucial for a Veterinary Receptionist, so consider volunteering or working in a fast-paced customer service role.
✨Tip Number 3
Show your passion for pets and customer service during any interactions. Whether it's through social media or community events, demonstrating your love for animals and commitment to client satisfaction can set you apart from other candidates.
✨Tip Number 4
Research Ipswich Vets4Pets and their services before your interview. Understanding their values and the specific services they offer will allow you to tailor your conversation and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Veterinary Receptionist position. Understand the key responsibilities and skills required, such as client service, multitasking, and computer literacy.
Tailor Your CV: Customize your CV to highlight relevant experience in customer care or reception roles. Emphasize any experience you have with pets or in a veterinary environment, even if it's minimal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service and your love for animals. Mention specific examples of how you've built strong relationships with clients in previous roles.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your excellent communication skills. Provide examples of how you've effectively managed client interactions and contributed to a positive atmosphere in past positions.
How to prepare for a job interview at Vets4Pets/Companion Care
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets, as this will demonstrate your genuine interest in the role and the well-being of the animals.
✨Highlight Your Customer Service Skills
Since the role emphasizes exceptional client service, be prepared to discuss your previous customer service experiences. Provide examples of how you've handled difficult situations or gone above and beyond for clients in the past.
✨Demonstrate Your Multitasking Abilities
The ability to multitask is essential for this position. Be ready to share specific instances where you've successfully managed multiple tasks at once, especially in a busy environment.
✨Familiarize Yourself with the Practice
Before the interview, take some time to research Ipswich Vets4Pets. Understanding their services and values will allow you to ask informed questions and show that you're genuinely interested in becoming part of their team.
