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- Tasks: Join us as a Receptionist/Veterinary Care Assistant, providing exceptional service to clients and their pets.
- Company: Kidderminster Vets for Pets is a caring and friendly veterinary practice dedicated to pet health.
- Benefits: Enjoy 20% discounts, career development opportunities, pension, and holiday allowance.
- Why this job: Experience variety in your role while making a positive impact on pets and their owners.
- Qualifications: Computer literacy and a passion for customer service and pets are essential.
- Other info: This is a fixed-term contract with potential for extension; flexible hours included.
The predicted salary is between 20000 - 24000 £ per year.
We have an exciting and unique opportunity in Kidderminster Vets for Pets for a Receptionist/Veterinary Care Assistant to join us on a fixed term contract lasting 12 months. So, if you’re looking for some variety in your career, we may just have the role for you!
It’s an exciting time for some of our team members growing their families. One of our Receptionists is currently on maternity leave, so initially your role will entail reception duties primarily. We then have our Student Veterinary Nurse heading on maternity leave from June, so you will then progress into the Veterinary Care Assistant position, with light reception duties when needed, for the remainder of your contract. And there may be opportunities to extend this too.
What your typical day will look like
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Your focus is to provide an exceptional service to our clients and the best care possible to their pets – providing a link between clients and the clinical team.
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Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
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Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
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You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
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Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
This position is for 29 hours per week with a mixture of shift patterns. Occasional holiday cover will be required on a Saturday between 9am and 12 noon and when worked, would be paid as overtime.
The attributes required:
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You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
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You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
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You are calm, attentive and always focus on the clients’ needs.
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You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
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You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
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Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary for this position is national minimum wage.
Receptionist / Veterinary Care Assistant employer: Vets4Pets/Companion Care
Contact Detail:
Vets4Pets/Companion Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Veterinary Care Assistant
✨Tip Number 1
Familiarize yourself with the specific services offered by Kidderminster Vets for Pets. This knowledge will help you engage confidently with clients and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Being able to comfort clients during tough times or share in their joy will set you apart as a candidate who truly cares.
✨Tip Number 3
Showcase your computer literacy by getting comfortable with online booking systems. If you have experience with similar software, be ready to discuss it during your interview.
✨Tip Number 4
Emphasize your enthusiasm for both customer service and animal care. Your passion for pets and your ability to create a welcoming atmosphere will resonate well with the team and clients alike.
We think you need these skills to ace Receptionist / Veterinary Care Assistant
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Receptionist/Veterinary Care Assistant. Highlight your customer service skills and any experience with pets in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to build relationships, manage bookings, and provide exceptional client service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and customer service. Mention specific examples of how you've handled challenging situations or provided excellent service in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at Vets4Pets/Companion Care
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets, as this will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Highlight Your Customer Service Skills
Since the role involves providing exceptional service to clients, be prepared to discuss your previous customer service experiences. Use specific examples that showcase your ability to handle various situations, from comforting clients to managing bookings.
✨Demonstrate Your Computer Literacy
Familiarize yourself with online booking systems or similar software before the interview. Be ready to discuss your experience with technology and how you can efficiently manage day-to-day routines at the practice.
✨Emphasize Teamwork and Communication
The position requires building strong relationships with clients and the practice team. Prepare to talk about your teamwork experiences and how you effectively communicate with others to create a friendly atmosphere.
