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- Tasks: Be the friendly face of our practice, booking appointments and managing client interactions.
- Company: Join Bournemouth Vets for Pets, a community staple with 25 years of pet care experience.
- Benefits: Enjoy 20% off at Vet Group, career development, pension, and generous holiday allowance.
- Why this job: Make a real difference in pets' lives while building strong relationships with clients and their furry friends.
- Qualifications: Good IT skills and customer service experience preferred; full training provided.
- Other info: Full-time role, up to 35 hours per week, including Saturdays.
The predicted salary is between 24000 - 36000 £ per year.
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Middlesbrough Vets for Pets Practice.
What your typical day will look like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets – providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
This is a Full Time role working up to 40 hours per week, including 1 in 3 Saturdays (9am to 12:30pm).
The attributes required:
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You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
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You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
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You are calm, attentive and always focus on the clients’ needs.
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You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
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You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
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Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.
Location: TS4 2PT
Client Care Advisor employer: Vets4Pets/Companion Care
Contact Detail:
Vets4Pets/Companion Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor
✨Tip Number 1
Familiarize yourself with the services offered by Bournemouth Vets for Pets. Understanding their offerings will help you engage confidently with clients and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Showcase your interpersonal skills during the interview. Since building strong relationships with clients and their pets is crucial, be prepared to share examples of how you've successfully connected with customers in previous roles.
✨Tip Number 3
Highlight your ability to handle stressful situations calmly. The role involves comforting clients during tough times, so be ready to discuss how you've managed similar scenarios in the past.
✨Tip Number 4
Express your passion for animals and customer service. Let your enthusiasm shine through in your conversations, as this aligns perfectly with the values of the practice and will make you a standout candidate.
We think you need these skills to ace Client Care Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Care Advisor position. Understand the key responsibilities and the skills required, such as customer service experience and IT skills.
Tailor Your CV: Customize your CV to highlight relevant experience in customer-facing roles. Emphasize any previous work with pets or in veterinary practices, and showcase your ability to build strong relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing exceptional service and your love for pets. Mention specific examples of how you've successfully handled challenging situations in the past, demonstrating your calmness and attentiveness.
Highlight Your Enthusiasm: In both your CV and cover letter, convey your enthusiasm for the role and the practice. Show that you are eager to contribute to the team and create a welcoming atmosphere for clients and their pets.
How to prepare for a job interview at Vets4Pets/Companion Care
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Share personal stories or experiences that highlight your connection with pets, as this role requires a genuine passion for animal care.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and attentive, especially in challenging situations, as this is crucial for building strong relationships with clients.
✨Familiarize Yourself with the Practice
Research Bournemouth Vets for Pets and understand their services. Being knowledgeable about the practice will show your enthusiasm and commitment to providing exceptional service to clients and their pets.
✨Emphasize Teamwork and Communication
Discuss your experience working in a team environment and how you effectively communicate with colleagues. This role involves being a link between clients and the clinical team, so showcasing your collaborative skills will be beneficial.
