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- Tasks: Be the friendly face of emergency pet care, handling calls and supporting clients.
- Company: Join Vets Now, the UK's top provider of emergency veterinary services.
- Benefits: Enjoy £12.60ph, 7 weeks leave, birthday off, and discounts with retailers.
- Why this job: Make a real difference in pets' lives while working in a supportive team.
- Qualifications: No specific qualifications required; just a passion for helping animals and people.
- Other info: Flexible weekend shifts available; perfect for students looking for part-time work.
Weekend Veterinary Receptionist
£12.60ph Plus Benefits
About Vets Now
Vets Now is renowned as the UKs leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Edinburgh.
Key Responsibilities
- First point of contact:
- Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
- Administration:
- Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
- Providing updates to veterinary staff about patients enroute or clients requiring assistance.
- Client Support:
- Be a friendly and reassuring presence, offering support and information when clients need it most.
- Act as a liaison between clients and veterinary professionals.
Working pattern
Role 1
Week 1: Saturday from 12:00 to 17:00 and Sunday from 10:00 to 20:00 Week 2: Off Week 3: Saturday from 12:00 to 17:00 and Sunday from 08:00 to 16:00 Week 4: Off Plus, a fair share of bank holidays.
Role 2
Week 1: Saturday from 12:00 to 20:00 and Sunday from 08:00 to 16:00 Week 2: Off Week 3: Saturday from 12:00 to 20:00 and Sunday from 10:00 to 20:00 Week 4: Off Plus, a fair share of bank holidays.
Why Join Us?
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You reward gateway giving discounts and cashback with 100s of retailers
- £780 CPD allowance pro-rata
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
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Receptionist - Weekends employer: Vets Now
Contact Detail:
Vets Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Weekends
✨Tip Number 1
Familiarise yourself with the veterinary industry and emergency care services. Understanding the specific challenges and needs of pet owners during emergencies will help you connect better with clients and demonstrate your commitment to compassionate care.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. As a receptionist, you'll need to remain calm and reassuring while handling calls and greeting clients, so role-playing scenarios can be beneficial.
✨Tip Number 3
Showcase your organisational skills by preparing for the administrative tasks involved in the role. Familiarise yourself with common software used in veterinary practices, as well as financial transaction processes, to demonstrate your readiness.
✨Tip Number 4
Network with professionals in the veterinary field. Attend local events or join online forums to connect with others who work in emergency pet care, which can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Receptionist - Weekends
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration, particularly in a veterinary or healthcare setting. Emphasise any roles where you were the first point of contact for clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your ability to handle emergency situations. Mention specific skills that align with the responsibilities listed in the job description, such as communication and organisational skills.
Highlight Availability: Clearly indicate your availability for the specified weekend shifts in your application. If you're interested in both positions, mention this explicitly to show flexibility.
Showcase Soft Skills: In your application, highlight soft skills such as empathy, patience, and the ability to remain calm under pressure. These are crucial for a role that involves dealing with clients during emergencies.
How to prepare for a job interview at Vets Now
✨Show Your Compassion
As a Veterinary Receptionist, you'll be the first point of contact for clients during stressful times. Make sure to convey your empathy and understanding during the interview. Share examples of how you've handled difficult situations with care and compassion.
✨Know the Company
Familiarise yourself with Vets Now and their services. Understanding their commitment to emergency pet care will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be prepared to discuss how you would handle calls and greet clients, especially in high-pressure situations. Use clear examples from your past experiences to illustrate your skills.
✨Highlight Your Administrative Abilities
Since the role involves managing administrative tasks, be ready to talk about your organisational skills and attention to detail. Mention any relevant experience you have with handling financial transactions or managing schedules.
