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- Tasks: Be the friendly face of our emergency pet hospital, greeting clients and managing calls.
- Company: Join Vets Now, the UK's top provider of emergency pet care with a dedicated team.
- Benefits: Enjoy 7 weeks annual leave, birthday off, health plans, discounts, and paid volunteering days.
- Why this job: Make a real difference in pet care while working in a supportive, state-of-the-art environment.
- Qualifications: No specific qualifications required; just bring your passion for pets and great communication skills.
- Other info: We celebrate diversity and encourage applications from all backgrounds, including those with disabilities.
Veterinary Receptionist – Weekend Backshift
£12.60ph plus benefits
Join our 24/7 emergency and specialty referral hospital in Glasgow
Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1400 veterinary practices – from dedicated out-of-hours clinics and three 24/7 pet emergency hospitals. You will be joining a dedicated team of Vets, Nurses, Animal Care Assistants, Receptionists in our 24/7 emergency and specialty referral Glasgow Hospital. The Vets Now Pet Emergency Hospital in Glasgow provides both a first-class referral service and an out-of-hours emergency service for veterinary practices in and around the Glasgow area.
Be part of state-of-the-art hospital providing the highest standard of pet and client care
Our receptionists are often the first point of contact when a client calls or arrives at the hospital. Our reception teams greet clients, take calls, and handle financial transactions. You will also be responsible for handling challenging administration duties that comes with insurance queries and referring practices. Our receptionists are a friendly face and listening ear when our clients need it most, and valued support for clinical teams.
Working pattern
Saturday and Sunday from 16:00 to 00:00
What we offer in return for your hard work and dedication
Recognising hard work is really important to us. Our employees are our greatest asset which is why we offer a first-class benefits and rewards package that includes:
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
- £780 CPD allowance increasing annually pro-rata
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
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Receptionist – Weekend Backshift employer: Vets Now
Contact Detail:
Vets Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist – Weekend Backshift
✨Tip Number 1
Familiarise yourself with the veterinary industry, especially emergency care. Understanding common procedures and terminology will help you communicate effectively with both clients and the clinical team.
✨Tip Number 2
Showcase your customer service skills during any interactions. As a receptionist, you'll be the first point of contact, so demonstrating empathy and a friendly attitude can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle challenging situations, such as dealing with upset pet owners or managing multiple calls at once.
✨Tip Number 4
Network with current or former employees of Vets Now if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Receptionist – Weekend Backshift
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Veterinary Receptionist. Highlight your relevant experience in customer service, administration, and handling financial transactions.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your ability to handle challenging situations and provide excellent client care, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your commitment to providing exceptional service. Mention specific examples from your past experiences that demonstrate your suitability for the position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a reception role.
How to prepare for a job interview at Vets Now
✨Show Your Passion for Animal Care
As a Veterinary Receptionist, it's crucial to demonstrate your love for animals and their well-being. Share any relevant experiences you have with pets or in veterinary settings to show that you genuinely care about the role.
✨Prepare for Common Scenarios
Think about potential situations you might face, such as handling distressed pet owners or managing insurance queries. Practising your responses can help you feel more confident and ready to tackle these challenges during the interview.
✨Highlight Your Communication Skills
Since you'll be the first point of contact for clients, emphasise your ability to communicate effectively. Provide examples of how you've successfully interacted with customers or handled difficult conversations in previous roles.
✨Research the Company
Familiarise yourself with Vets Now and their services. Understanding their mission and values will not only help you answer questions but also allow you to ask insightful questions, showing your genuine interest in the position.
