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- Tasks: Be the friendly face of our emergency pet care, greeting clients and managing appointments.
- Company: Join Vets Now, the UK's top provider of emergency veterinary services with a dedicated team.
- Benefits: Enjoy 7 weeks annual leave, health plans, discounts, and paid volunteering days.
- Why this job: Make a real difference in pet care while working in a supportive and dynamic environment.
- Qualifications: No specific experience required; just bring your passion for animals and great communication skills.
- Other info: Flexible part-time hours available; perfect for students looking to gain experience.
Veterinary Receptionist – Part Time £12.60ph plus benefits
About Vets Now
Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1700 veterinary practices – from dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. You will be joining a dedicated team of Vets, Nurses, Animal Care Assistants, and Receptionists in our 24/7 emergency and speciality referral Manchester Hospital. The Vets Now Pet Emergency Hospital in Manchester provides both a first-class referral service and an out-of-hours emergency service for veterinary practices in and around the Manchester area.
Role Overview
- First point of contact: Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
- Administration: Manage administrative duties in clinic accurately, ensuring the smooth operation of the service. Providing updates to veterinary staff about patients enroute or clients requiring assistance.
- Client Support: Be a friendly and reassuring presence, offering support and information when clients need it most. Act as a liaison between clients and veterinary professionals.
Working pattern
Please indicate on your application which or if both positions you wish to be considered for.
- Vacancy 1
- Week 1: Monday from 18:00 to 23:00
- Week 2: Saturday 07:00 to 16:00 and Sunday from 07:00 to 16:00
- Week 3: Wednesday from 17:00 to 23:00
- Week 4: Tuesday from 17:00 to 23:00 and Sunday from 11:00 to 19:00
- Vacancy 2
- Week 1: Saturday and Sunday from 18:00 to 23:00
- Week 2: Monday and Wednesday from 18:00 to 23:00
- Week 3: Saturday from 09:00 to 15:00 and Sunday from 09:00 to 16:00
- Week 4: Wednesday from 16:00 to 23:00
Plus, a fair share of bank holidays.
Why Vets Now?
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
- £780 CPD allowance pro-rata
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
Receptionist – Part Time employer: Vets Now
Contact Detail:
Vets Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist – Part Time
✨Tip Number 1
Familiarise yourself with the veterinary industry, especially emergency care. Understanding common procedures and terminology will help you communicate effectively with both clients and veterinary staff, making you a more attractive candidate.
✨Tip Number 2
Highlight your customer service skills during any informal conversations or networking opportunities. Being the first point of contact means you'll need to be friendly and reassuring, so showcasing your ability to handle stressful situations is key.
✨Tip Number 3
Visit the Vets Now website and social media pages to stay updated on their services and values. This knowledge can help you engage in meaningful discussions during interviews and demonstrate your genuine interest in the role.
✨Tip Number 4
Consider volunteering or shadowing at a veterinary clinic to gain hands-on experience. This not only enhances your CV but also gives you real-life insights into the role of a receptionist in a veterinary setting, which can be invaluable during your application process.
We think you need these skills to ace Receptionist – Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Veterinary Receptionist. Highlight your relevant experience in customer service, administration, and any previous roles in veterinary or healthcare settings.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your ability to handle emergency situations, manage administrative tasks, and provide excellent client support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your understanding of the role. Mention specific examples of how you have successfully managed similar responsibilities in the past.
Specify Your Availability: Clearly indicate your preferred working hours in your application, as specified in the job listing. This will help the employer understand your availability and fit for the role.
How to prepare for a job interview at Vets Now
✨Show Your People Skills
As a receptionist, you'll be the first point of contact for clients, especially in stressful situations. Make sure to highlight your ability to remain calm and friendly under pressure during the interview.
✨Familiarise Yourself with Veterinary Terminology
Understanding basic veterinary terms can give you an edge. Brush up on common terms and procedures so you can communicate effectively with both clients and veterinary staff.
✨Demonstrate Your Organisational Skills
The role involves managing appointments and administrative tasks. Be prepared to discuss your experience with organisation and time management, perhaps by sharing specific examples from previous roles.
✨Prepare Questions for the Interviewers
Show your interest in the role by preparing thoughtful questions about the team, the work environment, and the challenges faced in the position. This demonstrates your enthusiasm and commitment to the role.
