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- Tasks: Be the friendly face of our veterinary hospital, greeting clients and managing calls.
- Company: Join Vets Now, the UK's top provider of emergency pet care with a dedicated team.
- Benefits: Enjoy 7 weeks annual leave, birthday off, health plans, and discounts at hundreds of retailers.
- Other info: Flexible shifts, inclusive workplace, and opportunities for professional development await you!
- Why this job: Make a real difference in pet care while working in a supportive, state-of-the-art environment.
- Qualifications: No specific qualifications required; just bring your passion for animals and great communication skills.
The predicted salary is between 26300 - 31500 £ per year.
Join our 24/7 emergency and specialty referral hospital in Glasgow. Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1400 veterinary practices – from dedicated out-of-hours clinics and three 24/7 pet emergency hospitals. You will be joining a dedicated team of Vets, Nurses, Animal Care Assistants, and Receptionists in our 24/7 emergency and specialty referral Glasgow Hospital. The Vets Now Pet Emergency Hospital in Glasgow provides both a first-class referral service and an out-of-hours emergency service for veterinary practices in and around the Glasgow area.
Be part of a state-of-the-art hospital providing the highest standard of pet and client care. Our receptionists are often the first point of contact when a client calls or arrives at the hospital. Our reception teams greet clients, take calls, and handle financial transactions. You will also be responsible for handling challenging administration duties that come with insurance queries and referring practices. Our receptionists are a friendly face and listening ear when our clients need it most, and valued support for clinical teams.
Working pattern: You will work 40 hours per week, on a flexible rota working across Monday to Friday between the hours of 08:00 to 22:00, 5 x 8 hour shifts per week.
What we offer in return for your hard work and dedication:
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You – reward gateway giving discounts and cashback with hundreds of retailers
- £780 CPD allowance increasing annually pro-rata
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
Receptionist – Full Time employer: Vets-Now
Contact Detail:
Vets-Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist – Full Time
✨Tip Number 1
Familiarise yourself with the specific services offered by Vets Now, especially their emergency and specialty care. This knowledge will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles, particularly in a veterinary or healthcare setting. Be prepared to discuss how these experiences have equipped you to handle the challenges of a busy reception environment.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've effectively dealt with difficult situations or clients in the past. This is crucial for a receptionist role where empathy and clarity are key.
✨Tip Number 4
Research common insurance queries and administrative tasks related to veterinary practices. Being knowledgeable about these topics can set you apart and show that you're proactive and ready to contribute from day one.
We think you need these skills to ace Receptionist – Full Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Veterinary Receptionist. Highlight key skills such as communication, customer service, and administrative abilities in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in customer service or veterinary settings, and include specific examples of how you've handled challenging situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your ability to provide excellent client service. Mention why you want to work at Vets Now and how your values align with their mission.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vets-Now
✨Know the Company
Before your interview, take some time to research Vets Now and their services. Understanding their mission and values will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a receptionist, strong communication skills are essential. Be prepared to demonstrate your ability to handle calls and interact with clients. You might want to share examples from previous roles where you successfully managed difficult conversations or provided excellent customer service.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with an upset client or managing multiple tasks at once. Think of relevant experiences and be ready to explain your thought process and actions clearly.
✨Highlight Your Teamwork Abilities
Since you'll be working closely with vets, nurses, and other staff, it's important to convey your ability to work well in a team. Share examples of how you've collaborated with others in past roles and how you can contribute positively to the team dynamic at Vets Now.