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For Companies At a Glance
- Tasks: Be the friendly face of emergency pet care, handling calls and supporting clients.
- Company: Join Vets Now, the UK's top provider of emergency veterinary services.
- Benefits: Enjoy flexible hours, paid leave, health plans, and discounts with retailers.
- Why this job: Make a real difference in pets' lives while gaining valuable experience in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for helping animals and people.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
Veterinary Receptionist – Evenings & Weekends
£13.20ph plus benefits
About Us
Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Bournemouth.
Key Responsibilities
- Be the face of Emergency and Critical Care services:
- Receptionists are the first point of contact during emergencies, handling calls, greeting clients, and managing financial transactions.
- Provide updates:
- Relay information to the veterinary team about patients enroute to the clinic or clients in need of assistance.
- Handle administration duties:
- Perform administrative tasks accurately.
- First point of contact:
- Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
- Administration:
- Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
- Providing updates to veterinary staff about patients enroute or clients requiring assistance.
- Client Support:
- Be a friendly and reassuring presence, offering support and information when clients need it most.
- Act as a liaison between clients and veterinary professionals.
Rota pattern
Week 1: Sunday from 17:00 to – 22:00
Week 2: Monday, Tuesday, Wednesday from 18:.00 to 22:00 and Sunday from 17:00 to 22:00
Week 3: Sunday from 17:00 to 22:00
Week 4: Monday, Tuesday, Wednesday from 18:.00 to 22:00 and Sunday from 17:00 to 22:00
What we offer
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
- £780 CPD allowance pro-rata
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
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Receptionist – Evenings and Weekends (Part Time) employer: Vets Now
Contact Detail:
Vets Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist – Evenings and Weekends (Part Time)
✨Tip Number 1
Familiarise yourself with the specific duties of a veterinary receptionist. Understanding the unique challenges and responsibilities, especially in emergency situations, will help you demonstrate your suitability during any informal discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous roles where you've handled stressful situations. Being able to convey your ability to remain calm and supportive under pressure is crucial for this position.
✨Tip Number 3
Network with current or former employees of Vets Now if possible. They can provide insights into the company culture and expectations, which can be invaluable when you’re trying to make a good impression.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding the evening and weekend shifts. Highlighting your willingness to adapt to the rota pattern will show that you're committed to meeting the needs of the clinic.
We think you need these skills to ace Receptionist – Evenings and Weekends (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Veterinary Receptionist position. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or administrative roles. Emphasise any experience you have in veterinary settings or emergency care, as this will be particularly relevant.
Write a Strong Cover Letter: In your cover letter, express your passion for animal care and your ability to handle stressful situations. Mention specific examples of how you've provided excellent customer service or managed administrative tasks in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Vets Now
✨Show Your Compassion
As a veterinary receptionist, you'll be the first point of contact for clients during stressful times. Make sure to convey your empathy and understanding during the interview. Share examples of how you've handled difficult situations with care and compassion.
✨Know the Company
Familiarise yourself with Vets Now and their mission in emergency pet care. Understanding their values and services will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss your experience in handling calls, greeting clients, and relaying information accurately. Use specific examples to illustrate your ability to communicate clearly under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think about past experiences where you had to think on your feet and provide reassurance to clients, and be ready to share those stories.
