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For Companies At a Glance
- Tasks: Be the friendly face of emergency pet care, handling calls and greeting clients.
- Company: Join Vets Now, the UK's top provider of emergency veterinary services.
- Benefits: Enjoy flexible hours, paid leave, health plans, and discounts with retailers.
- Why this job: Make a real difference in pets' lives while working in a supportive team environment.
- Qualifications: No specific experience required; just bring your passion for helping others.
- Other info: We celebrate diversity and encourage all backgrounds to apply.
Receptionist – Evenings and Weekends (Part Time)
Vets Now
Bournemouth
GBP 10,000 – 40,000
Veterinary Receptionist – Evenings & Weekends
About Us
Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Bournemouth.
Key Responsibilities
- Be the face of Emergency and Critical Care services:
- Receptionists are the first point of contact during emergencies, handling calls, greeting clients, and managing financial transactions.
- Provide updates:
- Relay information to the veterinary team about patients enroute to the clinic or clients in need of assistance.
- Perform administrative tasks accurately.
- First point of contact:
- Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
- Administration:
- Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
- Providing updates to veterinary staff about patients enroute or clients requiring assistance.
- Client Support:
- Be a friendly and reassuring presence, offering support and information when clients need it most.
- Act as a liaison between clients and veterinary professionals.
Rota pattern
Week 1: Sunday from 17:00 to – 22:00
Week 2: Monday, Tuesday, Wednesday from 18:.00 to 22:00 and Sunday from 17:00 to 22:00
Week 3: Sunday from 17:00 to 22:00
Week 4: Monday, Tuesday, Wednesday from 18:.00 to 22:00 and Sunday from 17:00 to 22:00
What we offer
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
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Receptionist – Evenings and Weekends (Part Time) employer: Vets Now
Contact Detail:
Vets Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist – Evenings and Weekends (Part Time)
✨Tip Number 1
Familiarise yourself with the veterinary industry, especially emergency care. Understanding the basics of what Vets Now does will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Highlight your customer service skills. As a receptionist, you'll be the first point of contact for clients in distress. Be prepared to share examples of how you've provided excellent service in previous roles.
✨Tip Number 3
Demonstrate your ability to handle stressful situations. Think of instances where you've remained calm under pressure, as this is crucial in an emergency setting like Vets Now.
✨Tip Number 4
Be ready to discuss your availability and flexibility. Since the role requires evening and weekend shifts, showing that you're committed to working these hours can set you apart from other candidates.
We think you need these skills to ace Receptionist – Evenings and Weekends (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of a receptionist at Vets Now. Highlight your relevant experience in handling calls, greeting clients, and managing financial transactions.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the role. Emphasise any previous customer service or administrative roles, especially in high-pressure environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your ability to provide excellent client support. Mention specific examples of how you've handled emergency situations or provided reassurance to clients in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Vets Now
✨Show Your Compassion
As a receptionist at Vets Now, you'll be the first point of contact during emergencies. Make sure to convey your empathy and understanding during the interview. Share examples of how you've handled stressful situations with care and compassion.
✨Know the Company
Familiarise yourself with Vets Now's mission and values. Understanding their commitment to emergency pet care will help you align your answers with what they are looking for in a candidate. Mention specific services or initiatives that resonate with you.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare to discuss how you would handle calls from distressed pet owners or relay information to veterinary staff. Use clear examples from your past experiences to illustrate your communication abilities.
✨Highlight Your Administrative Skills
The role involves managing various administrative tasks. Be ready to talk about your organisational skills and any relevant experience you have with handling financial transactions or booking appointments. Mention any software or systems you're familiar with that could be beneficial in this role.