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- Tasks: Be the friendly face of emergency pet care, handling calls and supporting clients.
- Company: Join Vets Now, the UK's top provider of emergency veterinary services.
- Benefits: Enjoy flexible hours, paid leave, health plans, and discounts with retailers.
- Why this job: Make a real difference in pets' lives while working in a supportive team environment.
- Qualifications: No specific experience required; just bring your passion for helping others.
- Other info: We celebrate diversity and encourage all backgrounds to apply.
Veterinary Receptionist – Part Time £12.00ph plus benefits
About Us
Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Kirkcaldy.
Key Responsibilities
- Be the face of Emergency and Critical Care services: Receptionists are the first point of contact during emergencies, handling calls, greeting clients, and managing financial transactions.
- Provide updates: Relay information to the veterinary team about patients enroute to the clinic or clients in need of assistance.
- Handle administration duties: Perform administrative tasks accurately, ensuring the smooth operation of the service.
- Client Support: Be a friendly and reassuring presence, offering support and information when clients need it most. Act as a liaison between clients and veterinary professionals.
Rota pattern
- Week 1: Monday and Tuesday 19:00 to 00:00, Saturday 12:00 to 20:00 and Sunday 08:00 to 20:00 pm
- Week 2: Monday and Tuesday 19:00 to 00:00
- Week 3: Monday and Tuesday 19:00 to 00:00
- Week 4: Monday and Tuesday 19:00 to 00:00, Saturday 12:00 to 20:00 and Sunday 08:00 to 20:00 pm
What we offer
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
- £780 CPD allowance pro-rata
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
Receptionist - Evenings and Weekends (Part Time) employer: Vets Now
Contact Detail:
Vets Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Evenings and Weekends (Part Time)
✨Tip Number 1
Familiarise yourself with the veterinary industry, especially emergency care. Understanding the unique challenges and emotional aspects of this role will help you connect better with both clients and the veterinary team during your interview.
✨Tip Number 2
Highlight your customer service skills in conversations. As a receptionist, you'll be the first point of contact for clients in distress, so showcasing your ability to remain calm and supportive under pressure can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your availability and flexibility regarding the rota. Since the position requires evening and weekend shifts, demonstrating your willingness to adapt to these hours will show your commitment to the role.
✨Tip Number 4
Research Vets Now and their values. Being able to articulate why you want to work specifically for them and how you align with their mission of providing compassionate care will make a strong impression during your discussions.
We think you need these skills to ace Receptionist - Evenings and Weekends (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of a Veterinary Receptionist. Highlight your relevant experience in customer service and administration, as these are crucial for the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your ability to handle emergencies, provide client support, and manage administrative tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vets Now
✨Show Your Compassion
As a veterinary receptionist, you'll be the first point of contact for clients during stressful times. Make sure to convey your empathy and understanding during the interview. Share examples of how you've supported customers or clients in previous roles.
✨Know the Company
Familiarise yourself with Vets Now and their mission to provide emergency pet care. Mention specific services they offer and express your enthusiasm for being part of a team that prioritises compassionate care for pets.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you handle difficult conversations or relay important information clearly. You might even want to role-play a scenario where you have to reassure a worried pet owner.
✨Highlight Your Organisational Skills
Receptionists juggle multiple tasks, from managing calls to handling financial transactions. Be ready to talk about your organisational strategies and how you ensure smooth operations in a busy environment.
