At a Glance
- Tasks: Be the friendly face of our veterinary clinic, assisting clients and managing appointments.
- Company: Join Vets Now Edinburgh, a leader in Emergency & Critical Care services.
- Benefits: Enjoy 7 weeks leave, a birthday day off, and a cash health plan.
- Other info: Flexible part-time hours during evenings and weekends with opportunities for growth.
- Why this job: Make a difference in pet care while gaining valuable experience in a supportive environment.
- Qualifications: No specific qualifications required, just a passion for helping pets and their owners.
Veterinary Receptionist – Evenings and Weekends
£12.60ph plus benefits
About Us
Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Edinburgh.
Key Responsibilities
- Be the face of Emergency and Critical Care services:
- Receptionists are the first point of contact during emergencies, handling calls, greeting clients, and managing financial transactions.
- Provide updates:
- Relay information to the veterinary team about patients enroute to the clinic or clients in need of assistance.
- Handle administration duties:
- Perform administrative tasks accurately.
- First point of contact:
- Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
- Administration:
- Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
- Providing updates to veterinary staff about patients enroute or clients requiring assistance.
- Client Support:
- Be a friendly and reassuring presence, offering support and information when clients need it most.
- Act as a liaison between clients and veterinary professionals.
Rota pattern
Week 1: Monday, Tuesday and Wednesday from 17:30-01:00, Saturday and Sunday from 17:00-01:00
Week 2: Thursday and Friday from 17:30-01:00
Week 3: Monday, Tuesday and Wednesday from 17:30-01:00, Saturday and Sunday from 17:00-01:00
Week 4: Thursday and Friday from 17:30-01:00
Plus a share of bank holidays
What we offer
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
- £780 CPD allowance pro-rata
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
Receptionist – Evenings and Weekends (Part Time) employer: Vets Now
At Vets Now Edinburgh, we pride ourselves on being an excellent employer, offering a supportive work culture that values every team member's contribution. Our part-time Receptionist role not only provides competitive benefits such as generous annual leave and a CPD allowance but also fosters personal growth through ongoing training and development opportunities. Join us in making a meaningful impact in the lives of pets and their owners while enjoying a rewarding work environment that prioritises well-being and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist – Evenings and Weekends (Part Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Vets Now and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Vets Now and let us see your personality shine through!
We think you need these skills to ace Receptionist – Evenings and Weekends (Part Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Vets Now.
Get Familiar with Our Brand:Before applying, take some time to learn about Vets Now and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Vets Now
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Vets Now.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Vets Now will surely appreciate.
