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For Companies At a Glance
- Tasks: Be the friendly face of emergency pet care, handling calls and supporting clients.
- Company: Join Vets Now, the UK's leading provider of emergency pet care.
- Benefits: Enjoy competitive pay, generous leave, and discounts on pet care.
- Why this job: Make a real difference in pets' lives while gaining valuable experience.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Flexible evening and weekend shifts with opportunities for career growth.
Receptionist – Evenings and Weekends (12 months Fixed Term Contract)
Vets Now, Gateshead, England, United Kingdom
Contract: 12 months fixed term.
£12.60ph plus benefits
About Us
Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60+ dedicated out‑of‑hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most.
Key Responsibilities
- Be the face of Emergency and Critical Care services: Receptionist is the first point of contact during emergencies, handling calls, greeting clients, and managing financial transactions.
- Provide updates: Relay information to the veterinary team about patients en route to the clinic or clients in need of assistance.
- Handle administration duties accurately to support the smooth operation of the service.
- Client Support: Be a friendly and reassuring presence, offering support and information when clients need it most. Act as liaison between clients and veterinary professionals.
Rota pattern
Week 1: Wednesday 18:00‑23:00, Friday 18:00‑23:00, Sunday 08:00‑16:00
Week 2: Monday 18:00‑23:00, Tuesday 18:00‑23:00
Week 3: Thursday 18:00‑23:00, Saturday 12:00‑20:00, Sunday 16:00‑00:00
Plus a share of bank holidays
What We Offer
- 7 weeks pro rata annual leave
- Birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You reward gateway giving discounts and cashback with 100s of retailers
- £780 CPD allowance pro‑rata
- 10 hours paid CPD hours annually pro‑rata
- Family‑friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions 5% Employee / 3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
EEO Statement
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
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Receptionist - Evenings and Weekends (12 months Fixed Term Contract) employer: Vets Now
Contact Detail:
Vets Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Evenings and Weekends (12 months Fixed Term Contract)
✨Tip Number 1
Make sure you know the company inside out! Vets Now is all about emergency pet care, so brush up on their services and values. This will help you connect with the interviewers and show them you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for clients in stressful situations. Role-play with a friend to get comfortable handling calls and greeting clients with a friendly attitude.
✨Tip Number 3
Be ready to showcase your multitasking abilities! You'll need to juggle calls, client interactions, and admin tasks all at once. Think of examples from your past experiences where you've successfully managed multiple responsibilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Vets Now team directly!
We think you need these skills to ace Receptionist - Evenings and Weekends (12 months Fixed Term Contract)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way, especially for a role like this where client interaction is key.
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist at Vets Now. Highlight any relevant experience you have in customer service or administration, and don’t forget to mention your ability to stay calm under pressure!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vets Now
✨Know the Company Inside Out
Before your interview, take some time to research Vets Now. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your People Skills
As a receptionist, you'll be the first point of contact for clients during emergencies. Practise how you would greet clients and handle stressful situations. Role-playing with a friend can help you feel more confident and prepared for those tricky scenarios.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle an upset client or manage multiple tasks at once. Prepare specific examples from your past experiences that demonstrate your ability to stay calm under pressure and provide excellent customer service.
✨Dress the Part
First impressions matter! Make sure to dress smartly and appropriately for the interview. A professional appearance will help convey that you take the role seriously and are ready to represent Vets Now in a positive light.
