At a Glance
- Tasks: Handle emergency calls, greet clients, and manage financial transactions.
- Company: Vets Now is the UK's leading provider of emergency pet care with over 1700 veterinary practices.
- Benefits: Enjoy 7 weeks pro rata annual leave and a £780 CPD allowance.
- Other info: Work evenings and weekends with a specific rota pattern.
- Why this job: Be the first point of contact in critical situations, making a real difference.
- Qualifications: Experience in customer service or reception roles preferred.
The predicted salary is between 13.45 - 13.45 £ per hour.
£13.45ph plus benefits
About Us
Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Newport.
Key Responsibilities
- Be the face of Emergency and Critical Care services: Receptionists are the first point of contact during emergencies, handling calls, greeting clients, and managing financial transactions.
- Provide updates: Relay information to the veterinary team about patients enroute to the clinic or clients in need of assistance.
- Handle administration duties: Perform administrative tasks accurately.
- First point of contact: Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits, including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
- Client Support: Be a friendly and reassuring presence, offering support and information when clients need it most, act as a liaison between clients and veterinary professionals.
Rota pattern
Week 1: Monday and Tuesday 16:00 from 00:00
Week 2: Saturday and Sunday from 08:00 – 16:00
Week 3: Friday from 16:00 – 00:00
Plus a share of bank holidays
What we offer
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
- £780 CPD allowance pro-rata
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
Receptionist - Evenings and Weekends in Newport employer: Vets Now
Vets Now is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With competitive pay, extensive benefits including private medical insurance, generous annual leave, and a commitment to professional growth through CPD opportunities, our team members thrive in a rewarding environment dedicated to providing outstanding emergency pet care in Peterborough.
