At a Glance
- Tasks: Build and strengthen relationships with veterinary practices while managing a dedicated team.
- Company: Join Vets Now, the UK's leading emergency pet care provider in Manchester.
- Benefits: Enjoy 7 weeks annual leave, health plans, discounts, and a supportive work environment.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on pet care and client experiences in a dynamic role.
- Qualifications: Experience in customer service and line management is essential; clinical experience preferred.
The predicted salary is between 36000 - 44000 £ per year.
- Business Relationship Manager
- Up to £40,000 DOE plus benefits
- Join our 24/7 emergency and speciality referral hospital in Manchester
Vets Now are the UK's leading provider of emergency pet care, providing a trusted service to more than 1700 veterinary practices - from dedicated out-of-hours clinics and 24/7 pet emergency hospitals.
Understanding your key role
The Business Relationship Manager at Vets Now Manchester is a key role in our senior leadership team which makes a real impact on both our business growth and the experience that every client experiences when they visit us.
This role helps to strengthen and grow relationships with our referring and partner practices as well as building new business potential.
You will support and manage our team of administrators and receptionists to deliver an excellent client care experience for every client who uses our service alongside proactively handling any customer or partner practice complaints and queries to a satisfactory resolution.
We're looking for someone who is passionate about people, relationships and delivering a genuinely great service.
You'll bring creativity, commercial awareness and the confidence to build lasting partnerships, alongside an understanding of marketing social media.
Working pattern
This role will comprise of working 40 hours per week, Monday to Friday, 8 hour shifts between 08:00 to 18:00.
There will also be a requirement to be part of the weekend on call rota which is usually 1:4 weekends on call.
- Key skills and requirements
- Previous experience working within a customer service and/or business to business environment is essential.
- Previous line management experience is essential.
- Clinical experience is preferred.
- Understanding of marketing and social media would be beneficial.
- Able to develop good working relationships with a wide range of stakeholders quickly.
- Passionate about client and customer care and delivering exceptional service levels.
What we offer?
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You - reward gateway giving discounts and cashback with 100's of retailers
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions - 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups.
As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
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Business Relationship Manager in Manchester employer: Vets Now
Vets Now Herne Bay is an exceptional employer, offering a supportive work culture that prioritises professional development and flexible working arrangements. With a focus on emergency and critical care, our weekend ECC Veterinary Surgeon role provides unique opportunities for skill advancement in a dynamic environment, all while allowing you to balance your weekday commitments effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Business Relationship Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vets Now. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vets Now before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Relationship Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vets Now:Your cover letter is your chance to shine! Tell us why you want to work at Vets Now specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vets Now!
How to prepare for a job interview at Vets Now
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
