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- Tasks: Be the friendly face of emergency pet care, handling calls and supporting clients.
- Company: Join Vets Now, the UK's leading provider of emergency pet care.
- Benefits: Enjoy competitive pay, annual leave, and discounts with top retailers.
- Other info: Flexible part-time hours with opportunities for professional development.
- Why this job: Make a real difference in pets' lives while gaining valuable experience.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 28000 - 30000 £ per year.
Part Time (12 months Fixed Term Contract) £13.45ph plus benefits
About Us
Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Kilmarnock.
Key Responsibilities
- Be the face of Emergency and Critical Care services: Receptionists are the first point of contact during emergencies, handling calls, greeting clients, and managing financial transactions.
- Provide updates: Relay information to the veterinary team about patients enroute to the clinic or clients in need of assistance.
- Handle administration duties: Perform administrative tasks accurately.
- First point of contact: Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits.
- Administration: Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
- Client Support: Be a friendly and reassuring presence, offering support and information when clients need it most.
Rota pattern
- Week 1: Tuesday 6pm-11pm
- Week 2: Wednesday 6pm-11pm, Thursday 6pm-11pm, Saturday 12pm-6pm and Sunday 8am-6pm
- Week 3: Wednesday 6pm-11pm
- Week 4: Saturday 12pm-6pm and Sunday 8am-6pm
- Plus, a fair share of bank holidays.
What we offer
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
- £780 CPD allowance pro-rata
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
Receptionist in Kilmarnock employer: Vets Now
Contact Detail:
Vets Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Kilmarnock
✨Tip Number 1
Make sure you research Vets Now and understand their mission in emergency pet care. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their compassionate service.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for clients in stressful situations. Role-play with a friend to get comfortable handling calls and greeting clients with a friendly, reassuring attitude.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what it’s like to work in a fast-paced environment like Vets Now and how you can contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Receptionist in Kilmarnock
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way, especially for a role like Receptionist where client interaction is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we're looking for at Vets Now. This shows us that you've done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the process smoother for both you and us. We can't wait to hear from you!
How to prepare for a job interview at Vets Now
✨Know the Company Inside Out
Before your interview, take some time to research Vets Now. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
As a receptionist, you'll be the first point of contact for clients during emergencies. Practise clear and calm communication. Role-play common scenarios with a friend or family member to get comfortable with handling calls and greeting clients.
✨Showcase Your Empathy
In an emergency pet care setting, empathy is key. Be prepared to share examples from your past experiences where you've provided support or comfort to someone in distress. This will demonstrate that you can handle the emotional aspects of the role.
✨Prepare for Administrative Questions
Since the role involves managing administrative tasks, brush up on your organisational skills. Be ready to discuss how you prioritise tasks and ensure accuracy in your work. You might even want to bring examples of how you've successfully managed similar responsibilities in the past.