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For Companies At a Glance
- Tasks: Process insurance claims and deliver top-notch customer service to clients.
- Company: Join Vets Now, a leading provider of emergency pet care with a passion for animals.
- Benefits: Enjoy 7 weeks annual leave, health cash plan, and discounts on pet care.
- Why this job: Be the vital link in ensuring pets receive the best care through efficient insurance processing.
- Qualifications: Customer service experience and strong relationship-building skills are preferred.
- Other info: Remote work with travel opportunities and a supportive team environment.
Overview
Insurance Administrator
Part time – 30 hours per week – Monday – Friday between the hours of 9am – 5pm
£12.60 per hour
Remote with travel to Vets Now Support Office in Dunfermline
For over 20 years, Vets Now has been at the forefront of out of hours emergency care, supporting over 1,000 vet practices and operating in 60+ emergency clinics and specialist referral hospitals nationwide. We’re award-winning, innovative, and passionate about delivering exceptional care to pets and their owners.
About the role
We’re looking for a detail driven Insurance Administrator to join our friendly reception and administration team. You’ll be the vital link between our clinic teams, clients, and insurance companies, ensuring claims are processed efficiently, queries are resolved quickly, and every client receives a seamless experience.
Responsibilities
- Process insurance claims from start to settlement
- Deliver excellent customer service via phone and email
- Keep client communications accurate and up to date
- Maintain precise insurance records in our business systems
- Liaise with insurers, clients, clinicians, and colleagues
- Spot and resolve discrepancies promptly
- Work confidently with insurance portals and paper forms
- Suggest improvements to streamline processes
What we’re looking for
- Experience in customer service, handling complex queries
- Ideally, knowledge of credit management and insurance claims (preferred, not essential)
- Strong relationship-building skills with diverse stakeholders
- Professional, ethical, and proactive approach
- Positive, confident, and collaborative mindset
Benefits
At Vets Now we value our people, that’s why we offer great perks and benefits. As a Vets Now employee your benefits will include but not be limited to:
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Health Cash Plan provided by Simply Health
- UK Standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Death in service of two times annual salary
- Membership of employee wellbeing programme
- Company sick, maternity, paternity and adoption pay schemes
Inclusion & Accessibility
We welcome applications from all backgrounds and are proud to be a Disability Confident Employer. If you have a disability or health condition, we’re committed to making reasonable adjustments throughout the recruitment process.
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Insurance Administrator employer: Vets Now
Contact Detail:
Vets Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary or insurance sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Vets Now and their values. Show us that you’re not just another candidate; demonstrate your passion for delivering exceptional care and how your skills align with our mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and handling complex queries. We want to see how you think on your feet and resolve issues efficiently!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Vets Now.
We think you need these skills to ace Insurance Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Administrator role. Highlight any relevant experience in customer service and insurance claims, even if it's just a little. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Attention to Detail: As an Insurance Administrator, attention to detail is key. Make sure your application is free from typos and errors. We appreciate clarity and precision, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the info you need about the role and our company. Let’s get your application in!
How to prepare for a job interview at Vets Now
✨Know Your Stuff
Before the interview, make sure you understand the role of an Insurance Administrator. Familiarise yourself with insurance claims processes and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and insurers, practice articulating your thoughts clearly. Prepare examples of how you've handled complex queries in the past, as this will demonstrate your ability to maintain accurate client communications and resolve issues effectively.
✨Be Detail-Oriented
As an Insurance Administrator, attention to detail is crucial. During the interview, highlight your experience with maintaining precise records and spotting discrepancies. You could even mention specific tools or systems you've used to manage data accurately.
✨Bring Ideas for Improvement
Vets Now values innovation, so think about ways you could suggest improvements to streamline processes. Prepare a couple of ideas related to insurance claims processing or customer service that you could discuss during the interview to show your proactive mindset.