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- Tasks: Provide top-notch technical support and troubleshoot 1st line issues.
- Company: Leading pet emergency provider in the UK with a focus on IT services.
- Benefits: Generous benefits package, pro rata annual leave, and CPD allowance.
- Why this job: Join a dynamic team and make a difference in pet care technology.
- Qualifications: Strong technical skills and a customer-first mindset required.
- Other info: Enjoy a hybrid work model with one day in the office weekly.
The predicted salary is between 30000 - 42000 £ per year.
A leading pet emergency provider in the UK is seeking a Service Desk Analyst to provide high-quality technical support. The position offers a hybrid work model with one day in the office per week.
Key responsibilities include:
- Troubleshooting 1st line support issues
- Collaborating with external suppliers
- Ensuring the reliability of IT services
Ideal candidates should possess:
- Strong technical skills
- A customer-first mindset
- Enthusiasm for technology
A generous benefits package, including pro rata annual leave and a CPD allowance, is offered.
Hybrid Service Desk Analyst - 1st Line IT Support employer: Vets-Now
Contact Detail:
Vets-Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst - 1st Line IT Support
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your technical skills and customer-first mindset, as these are key for the Service Desk Analyst role.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, make sure to highlight your relevant experience and enthusiasm for technology in conversations. This will show potential employers that you’re genuinely interested in their company.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Hybrid Service Desk Analyst - 1st Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and customer service experience. We want to see how you can troubleshoot issues and support our users, so don’t hold back on showcasing relevant examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your enthusiasm for technology aligns with our mission. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of how you approach troubleshooting. Share specific instances where you’ve resolved IT issues or improved processes. We’re all about finding solutions, so let us know how you think!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vets-Now
✨Know Your Tech Stuff
Brush up on your technical skills related to 1st line IT support. Be ready to discuss common troubleshooting scenarios and how you would handle them. This shows that you’re not just enthusiastic about technology, but you also know your way around it.
✨Customer-First Mindset
Prepare examples of how you've put customers first in previous roles. Think about times when you went the extra mile to resolve an issue or improve a customer's experience. This will demonstrate that you align with the company's values.
✨Collaboration is Key
Since the role involves working with external suppliers, be ready to talk about your experience in collaborating with others. Share specific instances where teamwork led to successful outcomes, highlighting your communication skills.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s IT services and their approach to customer support. This not only shows your interest in the role but also gives you insight into whether the company is the right fit for you.
