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- Tasks: Provide frontline IT support and deliver first-time fixes for technical issues.
- Company: Leading veterinary service provider with a focus on quality service.
- Benefits: Generous leave, CPD support, and flexible working arrangements.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Strong IT skills in Windows 10 and Office 365, plus a passion for helping others.
- Other info: Hybrid role offering a great work-life balance and career development.
The predicted salary is between 30000 - 42000 £ per year.
A leading veterinary service provider in Dunfermline is looking for a Service Desk Analyst to provide frontline technical support. This full-time, hybrid position involves delivering first-time fixes, analysing complex issues, and collaborating with vendors to maintain service quality.
Candidates should have strong IT skills, particularly in Windows 10 and Office 365, and a passion for customer service.
Benefits include generous leave, CPD support, and flexible working arrangements.
Hybrid Service Desk Analyst - First-Line IT Support in Dunfermline employer: Vets Now
Contact Detail:
Vets Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst - First-Line IT Support in Dunfermline
✨Tip Number 1
Network like a pro! Reach out to folks in the veterinary or IT support sectors on LinkedIn. A friendly chat can open doors and give you insights that might just land you that Service Desk Analyst role.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you solve common IT issues. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
Show off your passion for customer service! During interviews, share stories where you went above and beyond to help someone. It’s all about demonstrating that you’re not just tech-savvy but also a people person.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Hybrid Service Desk Analyst - First-Line IT Support in Dunfermline
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT skills, especially with Windows 10 and Office 365. We want to see how your experience aligns with the role of a Service Desk Analyst, so don’t hold back on showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how you can deliver first-time fixes. We love hearing personal stories that connect your experience to the job.
Showcase Problem-Solving Skills: As a Service Desk Analyst, you'll be tackling complex issues. In your application, share examples of how you've successfully resolved technical problems in the past. We want to know how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vets Now
✨Know Your Tech Inside Out
Make sure you brush up on your IT skills, especially with Windows 10 and Office 365. Be ready to discuss common issues and how to resolve them quickly, as they'll likely ask you about your troubleshooting process.
✨Show Off Your Customer Service Skills
Since this role is all about frontline support, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you turned a frustrated customer into a happy one.
✨Understand the Company Culture
Research the veterinary service provider and understand their values and mission. This will help you tailor your answers to show that you're not just a fit for the role, but also for the company culture.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Ask about their approach to CPD support or how they handle complex issues.
