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- Tasks: Handle emergency calls and provide vital support to pets and their owners.
- Company: Leading pet emergency service provider with a compassionate mission.
- Benefits: Flexible shifts, competitive pay, and enhanced rates for night work.
- Why this job: Make a real difference in the lives of pets and their families.
- Qualifications: Strong customer service skills and a passion for helping others.
- Other info: Join a supportive team dedicated to emergency pet care.
The predicted salary is between 13 - 16 £ per hour.
A leading pet emergency service provider is seeking part-time call handlers to join their Contact Centre in Dunfermline. You will provide support to clients and their pets during emergencies, managing calls and offering necessary information.
Applicants should possess strong customer service skills, adaptability, and a passion for helping others. This role involves flexible shifts with competitive pay, including enhanced rates for night shifts. Join us and make a difference in emergency pet care.
Emergency Pet Care Call Handler (Part-Time) in Dunfermline employer: Vets-Now
Contact Detail:
Vets-Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Pet Care Call Handler (Part-Time) in Dunfermline
✨Tip Number 1
Be ready to showcase your customer service skills during the interview. Think of examples where you've helped someone in a tough spot, especially if it relates to pets or emergencies. We want to see your passion for helping others shine through!
✨Tip Number 2
Practice your adaptability! You might face unexpected situations while handling calls. Prepare by thinking about how you would respond to different scenarios. We love candidates who can think on their feet and stay calm under pressure.
✨Tip Number 3
Don’t forget to research our company! Knowing about our services and values will help you stand out. We appreciate candidates who show genuine interest in what we do and how we support pet owners during emergencies.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our team there. Let’s get you started on this exciting journey together!
We think you need these skills to ace Emergency Pet Care Call Handler (Part-Time) in Dunfermline
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any relevant experiences or stories that highlight your passion for helping pets and their owners. We want to see that you genuinely care about making a difference in emergency situations.
Highlight Customer Service Skills: Since this role is all about supporting clients during stressful times, make sure to emphasise your customer service skills. Give examples of how you've successfully handled difficult situations or provided excellent support in the past. We’re looking for those who can stay calm under pressure!
Be Adaptable: Flexibility is key in this role, so don’t forget to mention your adaptability in your application. Whether it’s working different shifts or adjusting to unexpected situations, we want to know how you can handle change with ease. Show us you’re ready for anything!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Vets-Now
✨Know Your Stuff
Familiarise yourself with the basics of pet care and emergency protocols. Research common pet emergencies and how to handle them, as this will show your passion for helping animals and your readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you had to stay calm under pressure or adapt to unexpected situations, as these are crucial in an emergency call handler role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what is being said. You might be asked to role-play a call scenario, so practice responding empathetically and effectively to clients' concerns.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the training process, team dynamics, or how they handle particularly challenging calls. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
