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- Tasks: Handle emergency calls and provide vital information to pet owners.
- Company: Join Vets Now, the UK's top provider of emergency pet care.
- Benefits: Enjoy 7 weeks leave, health cash plan, and discounted pet care.
- Why this job: Make a real difference in pets' lives while working flexible hours.
- Qualifications: Must be 18+, with strong communication skills and a caring attitude.
- Other info: Weekend and bank holiday shifts are essential for this role.
Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1700 veterinary practices from 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. You will be joining our team of dedicated call handlers in our Dunfermline based Contact Centre.
Are you ready for a part time role? Vets Now are recruiting call handlers for our out of hours emergency service within our Contact Centre, Dunfermline. You will be required to work shifts covering our weekend hours:
- Saturdays and Bank Holidays from 23:00 – 08:00
- Sundays from 23:00 – 06:00
Please note before applying that weekend and bank holiday working is a pre-requisite of accepting this position and you will be expected to work public and bank holidays. Due to this role being overnight, successful candidates must be 18 years and over.
Your role and responsibilities:
- Handle calls as presented and manage according to agreed call flow to establish the nature of the call/emergency.
- Offer a consultation.
- Gather and analyse information provided, using judgement, knowledge, and pre-determined algorithms to determine the most appropriate course of action.
- Explain who Vets Now are and ensure customers have all necessary information for their clinic/hospital consultation including location, fees, time taken to travel from their destination and arrival procedure.
- Use our practice management system (Helix) to send an SMS with clinic/hospital information and directions to the customer.
- Accurately and efficiently log all calls, using our telephony and PC systems to book consultations, log cases and alert clinics/hospitals to incoming patients.
- Process all personal data in accordance with our Data Protection Policy and all Data Protection legislation and comply with all Information Security policies.
Now for your benefits:
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Health cash plan provided by Simply Health
- UK standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Death in service of two times annual salary
- Membership of employee wellbeing programme
- Company sick, maternity, paternity and adoption pay schemes
- £15 per hour
If you are ready to take on a role that really makes a difference apply online now.
Call Handler Part Time (Weekend overnight) employer: Vets Now
Contact Detail:
Vets Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler Part Time (Weekend overnight)
✨Tip Number 1
Familiarise yourself with Vets Now and their services. Understanding their emergency pet care approach will help you communicate effectively during the interview and show your genuine interest in the role.
✨Tip Number 2
Highlight your flexibility in working hours, especially for weekends and bank holidays. Since this role requires overnight shifts, emphasising your availability can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss scenarios where you've handled stressful situations or emergencies. This will demonstrate your ability to remain calm under pressure, which is crucial for a call handler in an emergency setting.
✨Tip Number 4
Practice using telephony and PC systems if you're not already familiar. Being comfortable with technology will help you adapt quickly to the systems used at Vets Now, making you a more attractive candidate.
We think you need these skills to ace Call Handler Part Time (Weekend overnight)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Handler at Vets Now. Familiarise yourself with their emergency pet care services and the specific requirements for weekend overnight shifts.
Tailor Your CV: Highlight any relevant experience in customer service or emergency response roles. Emphasise your ability to handle calls efficiently and your understanding of the importance of providing accurate information to clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your commitment to providing exceptional service. Mention your flexibility regarding working hours and your readiness to work weekends and bank holidays.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Vets Now
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a call handler at Vets Now. Familiarise yourself with their services and how they operate, especially during emergency situations. This will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Empathy
As a call handler, you'll be dealing with pet owners who may be distressed. Prepare to showcase your ability to empathise with customers. Think of examples from your past experiences where you've handled sensitive situations with care and understanding.
✨Familiarise Yourself with Data Protection
Since the role involves processing personal data, it's crucial to have a basic understanding of data protection policies. Be ready to discuss how you would ensure compliance with these regulations while handling calls and logging information.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and judgement. Practice responding to hypothetical situations related to emergency pet care, as this will demonstrate your ability to think on your feet and make quick decisions under pressure.
