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- Tasks: Handle emergency calls and provide vital information to pet owners.
- Company: Join Vets Now, the UK's top provider of emergency pet care.
- Benefits: Enjoy 7 weeks leave, health cash plan, and discounted pet care.
- Why this job: Make a real difference in pets' lives while working flexible hours.
- Qualifications: No specific qualifications required; just a passion for helping animals.
- Other info: Must be available for weekend and bank holiday shifts.
Vets Now – Providing Exceptional Emergency Pet Care
Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1700 veterinary practices – from 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. You will be joining our team of dedicated call handlers in our Dunfermline based Contact Centre.
Are you ready for a part time role?
Vets Now are recruiting call handlers for our out of hours emergency service within our Contact Centre, Dunfermline. You will be required to work a variety of shifts covering our opening hours. We are looking for people who are flexible about the days and hours that they work to enable us to be there when our clients and their pets need us most.
- Weekday evenings from 18:00-01:00
- Saturdays from 12:00-01:00
- Sundays and Bank Holidays from 07:00-01:00
Please note before applying that weekend and bank holiday working is a pre-requisite of accepting this position and you will be expected to work public and bank holidays.
Your role and responsibilities
- Handle calls as presented and manage according to agreed call flow to establish the nature of the call/emergency.
- Offer a consultation.
- Gathers and analyses information provided, using judgement, knowledge, and pre-determined algorithms to determine the most appropriate course of action.
- Explains who Vets Now are and ensure customers have all necessary information for their clinic/hospital consultation including location, fees, time taken to travel from their destination and arrival procedure.
- Uses our practice management system (Helix) to send an SMS with clinic/hospital information and directions to the customer.
- Accurately and efficiently log all calls. Using our telephony and PC systems to book consultations, log cases and alert clinics/hospitals to incoming patients.
- Process all personal data in accordance with our Data Protection Policy and all Data Protection legislation and comply with all Information Security policies.
Now for, your benefits
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Health cash plan provided by Simply Health
- UK standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Death in service of two times annual salary
- Membership of employee wellbeing programme
- Company sick, maternity, paternity and adoption pay schemes
- £13.45 per hour
If you are ready to take on a role that really makes a difference apply online now.
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Call Handler – Part Time employer: Vets Now
Contact Detail:
Vets Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler – Part Time
✨Tip Number 1
Familiarise yourself with Vets Now and their services. Understanding their emergency pet care approach will help you communicate effectively during the interview and show your genuine interest in the role.
✨Tip Number 2
Be prepared to discuss your availability. Since the role requires flexibility with shifts, having a clear idea of when you can work will demonstrate your commitment and willingness to meet their needs.
✨Tip Number 3
Practice handling hypothetical emergency scenarios. This will help you think on your feet and showcase your problem-solving skills during the interview, which is crucial for a call handler role.
✨Tip Number 4
Highlight any previous customer service experience. Whether it's in a call centre or another setting, showing that you have the skills to manage calls and provide excellent service will strengthen your application.
We think you need these skills to ace Call Handler – Part Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Handler at Vets Now. Familiarise yourself with their services and the importance of emergency pet care.
Tailor Your CV: Highlight relevant experience in customer service or call handling. Emphasise any skills that relate to communication, empathy, and problem-solving, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your ability to handle emergency situations. Mention your flexibility regarding working hours, especially weekends and bank holidays.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vets Now
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a call handler. Familiarise yourself with the types of calls you might receive and how to handle emergencies effectively.
✨Show Flexibility
Since the role requires working various shifts, be prepared to discuss your availability. Highlight your flexibility regarding weekends and bank holidays, as this is crucial for the position.
✨Demonstrate Empathy
As a call handler, you'll be dealing with pet owners in distress. Show that you can empathise with their situation and communicate compassionately. Prepare examples of how you've handled sensitive situations in the past.
✨Familiarise Yourself with Vets Now
Research Vets Now and their services. Understand their mission and values, and be ready to explain why you want to work for them specifically. This shows genuine interest and commitment to the role.