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- Tasks: Be the friendly face and voice for clients and their pets at our advanced veterinary practice.
- Company: Join a modern, state-of-the-art veterinary hospital in Colchester with a supportive team of 60.
- Benefits: Enjoy a great working environment focused on client care and excellent patient support.
- Why this job: Make a real impact by helping pets and their owners through every step of their journey.
- Qualifications: A passion for customer service and teamwork, plus a love for animals is essential.
- Other info: You'll manage appointments, payments, and collaborate with insurance companies.
The predicted salary is between 24000 - 36000 £ per year.
Client Care Assistant Colchester Advanced Veterinary Practice, Vet Hospital An exciting opportunity has arisen for a customer care focused individuals to join our friendly team of 60 colleagues and work in a brand new, modern, state of art Advanced Veterinary Practice and Vet Hospital in Stanway, Colchester. The hospital was designed and built with 3 objectives in mind: great client journey, excellent patient care and equally important, great working environment for our colleagues. The focus of our CCAs is to provide the vital link between our clients, their pets and the clinical team. You will be part of the journey from the initial phone conversation, greeting the client and their beloved pet at the first vaccination appointment, offering guidance during routine vet care visits, periods of illness, right up to offering condolences and support when difficult decisions have to be made. You will be required to confidently and conscientiously manage the diary, take payments and work closely with insurance companies and referring veterinary practices. The individual suited to this role will be dedicated to ensuring our front of house and administrative department standards and protocols are maintained at the highest levels. Your passion for great customer service and team work must of course be matched with your love of pets.
Client Care Advisor employer: Vets For Pets Careers
Contact Detail:
Vets For Pets Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor
✨Tip Number 1
Familiarize yourself with the veterinary industry and common pet care practices. Understanding the basics of animal health and client concerns will help you communicate effectively with both clients and the clinical team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to demonstrate your ability to empathize and support clients during difficult times is crucial for this role.
✨Tip Number 3
Research our Advanced Veterinary Practice and understand our values and mission. Tailoring your conversation during the interview to reflect how your personal values align with ours can make a strong impression.
✨Tip Number 4
Prepare to discuss your organizational skills, especially in managing appointments and working with insurance companies. Highlight any relevant experience that demonstrates your ability to maintain high standards in a busy environment.
We think you need these skills to ace Client Care Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Care Advisor position. Understand the key responsibilities and the qualities they are looking for, such as customer service skills and a passion for pets.
Tailor Your CV: Customize your CV to highlight relevant experience in customer care and any previous roles that involved working with animals or in a veterinary setting. Make sure to emphasize your teamwork skills and ability to manage administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Share specific examples of how you have provided excellent customer service in the past and express your love for pets, which is crucial for this position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is important in a client-facing role.
How to prepare for a job interview at Vets For Pets Careers
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help clients, especially in a veterinary or pet care context.
✨Demonstrate Your Team Spirit
Since this role involves working closely with a team, highlight your ability to collaborate effectively. Discuss instances where you contributed to a positive team environment or helped colleagues achieve common goals.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as dealing with upset clients or managing multiple tasks at once. Practice your responses to these scenarios to show your problem-solving skills and empathy.
✨Familiarize Yourself with Veterinary Practices
Research the basics of veterinary care and common procedures. Being knowledgeable about the industry will not only impress your interviewers but also demonstrate your commitment to the role and understanding of the client journey.
