Commercial Assistant

Full-time | Crimplesham and King’s Lynn | Monday to Friday, plus one Saturday morning in four.

The Vets 1 Group is an independent, family-owned veterinary business. Our main hospital is located just outside Downham Market, with a further practice based on the Hardwick in King’s Lynn.

For more than 13 years, our award-winning Commercial team has played a pivotal role in our success. They are the first voice our clients hear, the first people they meet and, very often, the people who quietly make sure everything continues to run as it should.

This is not simply a reception job. At any point in the day, you might be welcoming an excited new puppy, reassuring a worried owner, answering an urgent telephone call, finding space within an exceptionally busy diary, processing a prescription or writing an email that needs to be both clear and carefully judged. The animals are, of course, enormously important. Genuinely liking people is essential too. The animals, after all, rarely telephone to make their own appointments.

We are seeking to appoint a Commercial Assistant who will work across both of our locations, providing a front-of-house service centred upon truly exemplary customer care.

Who are we looking for?

We are looking for someone warm, articulate and genuinely thoughtful. You will speak confidently and naturally, both face to face and over the telephone. You will be able to write a polished, accurate email, listen properly, absorb information quickly and explain things clearly. You will notice the details other people miss. You will be organised, dependable and able to remain composed when the pace increases. Just as importantly, you will possess the judgement to recognise when you can resolve something yourself and when you need to ask for help.

We can teach you our systems and processes. Warmth, curiosity, sound judgement and a genuine care for the way you communicate are rather harder to teach. Previous veterinary experience would be useful, but it is not essential. We are far more interested in finding someone with the right qualities and the ability to learn.

The role will include:

• Welcoming clients and their pets
• Managing telephone and email enquiries
• Booking appointments and managing clinical diaries
• Processing payments
• Processing prescription requests and dispensing medication
• Assisting with insurance enquiries
• Maintaining accurate client and patient records
• Producing clear and professional written correspondence
• Liaising closely with our clinical and commercial teams
• Helping to maintain a clean, calm and well-organised front-of-house environment

You will need at least one year of recent experience within a customer service role, confident written and verbal communication skills, and a working knowledge of Microsoft Word and Excel. This is a full-time position, working Monday to Friday with Saturday mornings on a one-in-four rotation. The successful applicant must be able to work reliably across both our Crimplesham and King’s Lynn locations.

What we offer:

• Your birthday off
• Company pension
• Enhanced family leave and support
• Employee Assistance Programme
• Individual mental health support
• BrightExchange employee discount scheme
• Five working days of full company sick pay per calendar year
• A genuinely generous approach to learning, development and authorised CPD
• Monthly lucky dip
• Birthday book vouchers for your children, up to the age of 16

Applying:

Please send us your CV together with a short covering letter explaining why this role appeals to you and why you would like to join Vets 1. Your covering letter does not need to be grand, but it does need to sound like you. This is a communication role, and we will read it.

Salary: Ranges up to £30,484.94 per annum depending on age (under or over 21 years old)

Closing date: Friday 24th July 2026

Applications to: Vets 1 – Ferociously Independent. Fiercely Unique