Young Persons Housing Manager in Porthcawl

Projects Manager required to oversee service delivery and ensure high-quality housing-related support for vulnerable individuals aged 18 and over. As a Projects Manager in Bridgend, you will support teams to deliver effective, trauma-informed services, working closely with funders and partnership agencies.

Key Responsibilities

• Lead and support staff to maintain a high-quality service that reflects organisational values and meets funder and stakeholder requirements.
• Provide effective reactionary support, advice and guidance to colleagues, including support and supervision and attendance at reflective practice sessions and team meetings.
• Support colleagues to manage risk and safeguarding concerns appropriately.
• Manage and record annual leave approvals, sickness absences and return-to-work processes for line-managed colleagues.
• Apply Health & Safety procedures in line with organisational policies and work practices.
• Ensure colleagues complete required training and that new colleagues receive a full organisational induction.
• Ensure clear handovers occur when colleagues are away from work (e.g., annual leave/sick leave).
• Ensure returns are clear and accurate prior to submission to HR, Payroll, Monitoring and Evaluation.
• Ensure appropriate cover for all projects (including on call) to support effective service delivery.
• Monitor service performance against project action plans and funding requirements.
• Manage caseloads and referrals via the Locata Gateway, including urgent/emergency needs.
• Ensure risk assessments, safety planning and safeguarding processes are in place and acted on swiftly (including MARAC, MAPPA, and child/adult safeguarding processes).
• Liaise with statutory and voluntary agencies to build and sustain effective project links.
• Complete regular file and case management audits to ensure consistency of service delivery.
• Support finance processes by ensuring authorised spending stays within budget and liaising closely with CQAM on expenditure.
• Represent the service at local partnership and commissioner meetings and support positive promotion of services.
• Participate in support and supervision with the designated CQAM and reflective practice sessions.

Requirements

• Experience of line management in a support environment.
• Experience managing teams supporting individuals with complex needs, including mental health, offending, substance misuse, childhood trauma and being care experienced.
• Experience working with a focus on psychologically and trauma-informed practice.
• Knowledge of housing and homelessness issues for vulnerable groups, including those impacted by domestic abuse.
• Knowledge of risk management measures and safety planning.
• Experience supporting teams to engage people with complex needs who struggle to engage.
• Ability to coordinate and effectively manage a diverse team.
• Strong computer skills.
• Effective communication skills (written and verbal) with individuals supported, colleagues and professionals.
• Ability to liaise effectively with partner agencies to ensure smooth and consistent service delivery.
• Positive attitude towards people with support needs and risk issues.
• Willingness to cover for project staff in their absence and undertake reasonable duties to support smooth running of the organisation.
• Driving licence and access to a car.