Assistant Support Service Manager - Domestic Abuse Service in Pontypool

Are you passionate about making a difference in the lives of adults and children affected by domestic and sexual abuse? Our client, a leading specialist provider of trauma-informed support services, is seeking a dedicated Support Services Coordinator to join their team in Pontypool. This full-time, permanent role offers a rewarding opportunity to help create safe, compassionate environments for those in need.

Key Responsibilities:

• Assist in managing the delivery of trauma-informed support to adults and children in refuge settings, emphasising empathy, respect, and safety.
• Contribute to a refuge environment grounded in compassion, equity, and integrity, ensuring all individuals feel heard, safe, and supported.
• Manage safeguarding practices in compliance with policies and legislation, including handling adult and child referrals with a trauma-informed approach.
• Provide line management, training, supervision, and development for Team Leaders and Support Workers within an inclusive framework.
• Support risk management initiatives by assessing and positively managing risk, supporting team members in complex and emergency situations.
• Oversee delegated budget management tasks, including procurement, in collaboration with the finance department.
• Represent the organisation in multi-agency meetings such as MARAC and support case management, particularly in complex or crisis situations.
• Lead internal team meetings, promote effective communication, and foster service development and continuous improvement.
• Ensure data compliance and conduct regular audits, providing improvement plans where necessary.
• Contribute to external reporting obligations, including funding reports and national standards, supporting transparency and accountability.
• Promote a voice for adults and children in service design and sector engagement initiatives.
• Collaborate with colleagues to ensure accessible, clear referral pathways and a whole-team approach to support.
• Uphold the organisation’s mission, vision, and core values by demonstrating trauma-informed practice, compassion, integrity, and equity.
• Participate in external events, training, and organisational activities, representing the charity professionally and safeguarding its reputation.
• Support the organisation’s environmental sustainability initiatives through participation in carbon-reducing campaigns.
• Take on additional duties as needed to support the effective delivery of services and organisational goals.

Requirements:

• Experience in trauma-informed support services, ideally within domestic and sexual abuse settings.
• Strong leadership skills with experience managing teams, including recruitment, supervision, and development.
• Knowledge of safeguarding policies, risk assessment, and legislation relevant to vulnerable adults and children.
• Excellent communication skills, with the ability to work collaboratively across multi-agency settings.
• Ability to manage data and reporting duties accurately and efficiently.
• Flexible working approach, with availability for occasional evening and weekend work, and adaptable start/finish times.
• Commitment to equality, diversity, and inclusion, demonstrating a proactive approach to challenging discrimination.

Our client offers a supportive work environment focused on continuous learning and development, with flexible working patterns to promote work-life balance. If you are committed to empowering vulnerable individuals and supporting organisational growth, this could be your next rewarding career move!

This position is open to Women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. It is also subject to an Enhanced DBS check.