Domestic Abuse Caseworker

I am recruiting several CARING and PASSIONATE Community based Domestic Abuse Caseworkers on behalf of a fantastic service in the Swansea area. I am keen to speak with candidates who are dynamic, inquisitive, have a passion for rights, diversity and inclusion and want to fight alongside those who may not have a voice. You will be supporting women and children by providing them with an individually tailored support package. There is a need to work flexibly including some weekends also take part in an on-call service. This position is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. It is also subject to an Enhanced DBS check. Salary: £22,316.29 Hours: 35 Hours per week Contract: Permanent Shifts: Flexible including some evenings Location: Swansea City Centre Benefits of the Domestic Abuse Caseworker role: Generous Annual Leave Package 26 Days plus Bank Holidays Pension Life Assurance Employee Assistance Program – supports your health and well-being at home and work Flexi Working Paid Company Sick Pay & Emergency Dependent Leave Real Living Wage Employer Bike to work scheme, among other benefits. As a Domestic Abuse Caseworker, you will be responsible for the following: Be the first point of contact for service users via phone, email, online chat, text and face-to-face Identify and assess the risks and needs of service users Provide immediate crisis intervention Making detailed and accurate reports and ensuring the CRM is always updated Signpost and support women and their families to various agencies, e.g. social services, the police, DWP, homelessness, education, housing, and cultural services Promote the service Undertake training and development to enhance your skills and knowledge Requirements: Ideally hold a SafeLives IDVA training certificate, or a relevant degree, or demonstrable equivalent experience or a vocational qualification. Driving licence and access to own vehicle is essential Have an understanding of domestic violence and abuse, including the impact on victims and their children Understand child protection issues and how to effectively safeguard Experience in engaging with external agencies Have strong crisis management skills Excellent IT and communication skills Ability to provide practical and emotional support Ability to manage own workload Ability to work alone and as part of a team If you want to make a real difference in lives click APPLY now! **Unfortunately we are unable to offer sponsorship for these positions** Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone