At a Glance
- Tasks: Lead and support IT infrastructure projects while mentoring junior team members.
- Company: Join the Tangerine Group, a dynamic tech team in Lytham.
- Benefits: Competitive salary up to £40k, paid overtime, and career development opportunities.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be at the forefront of exciting ERP implementations and make a real impact.
- Qualifications: Experience in infrastructure management and strong problem-solving skills required.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for an experienced 3rd Line Infrastructure Engineer to join the Tangerine Group Information & Systems Technology team. Reporting directly to the Director of IT, you will play a critical role in ensuring the stability, security and performance of our IT infrastructure across the Group.
As the senior technical escalation point, you will take ownership of infrastructure provisioning, system administration and complex technical issues, while also supervising and developing junior team members. This is a hands-on role that blends technical leadership, project delivery and operational excellence. The Tangerine Group is currently undertaking a significant ERP implementation, making this an exciting opportunity for someone who thrives in a changing, fast-paced environment and has experience delivering large-scale IT projects.
What you’ll be doing:
- Supervising and prioritising the Systems Technology team workload to ensure delivery against agreed KPIs
- Acting as the senior escalation point for complex infrastructure and systems issues
- Installing, upgrading and maintaining servers and core infrastructure
- Managing system availability, performance, backup, disaster recovery and business continuity
- Ensuring cybersecurity best practice is embedded across all systems
- Creating and maintaining clear technical documentation
- Supporting, coaching and developing 1st and 2nd Line colleagues
- Providing hands-on technical support when required across hardware, software and networks
- Working alongside the Director of IT to recommend and deliver technology improvement projects
- Liaising with third-party suppliers to ensure high-quality service delivery
- Supporting UK and international sites as required
About you:
You’ll be an experienced infrastructure professional who enjoys taking ownership, solving problems and leading by example. You’ll be comfortable managing multiple priorities and communicating effectively with both technical and non-technical stakeholders.
You will ideally have experience with:
- Windows Server administration
- Virtualisation technologies (Hyper-V)
- Network and firewall technologies (Cisco Meraki)
- Microsoft 365
- Microsoft SQL
- Backup and disaster recovery solutions (Veeam)
- Endpoint security solutions (SentinelOne)
- ERP systems (experience of NetSuite is advantageous)
- Desktop and server security best practices
You’ll also bring:
- Strong troubleshooting and problem-solving skills
- Experience delivering and supporting major IT projects
- Excellent organisational and communication skills
- The ability to mentor and develop junior team members
3rd Line Infrastructure Engineer employer: VetPlus
At Tangerine Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Lytham, Lancashire, where innovation and collaboration thrive. Our commitment to employee growth is evident through hands-on mentorship opportunities, particularly for junior team members, and our exciting ERP implementation project provides a unique chance to engage in large-scale IT initiatives. With competitive salaries, paid overtime for matchdays, and a supportive culture that values both technical excellence and personal development, we are dedicated to fostering a rewarding career path for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Infrastructure Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in infrastructure management. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to solve real-world problems on the spot. Practising common scenarios can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd Line Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Infrastructure Engineer role. Highlight your experience with Windows Server, virtualisation technologies, and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with cybersecurity best practices and mentoring junior team members.
Showcase Your Problem-Solving Skills:In your application, give examples of complex technical issues you've resolved in the past. We love seeing how you take ownership and lead by example, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Tangerine Group!
How to prepare for a job interview at VetPlus
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, virtualisation technologies like Hyper-V, and network security with Cisco Meraki. Be ready to discuss specific projects where you've used these technologies, as this will show your hands-on experience.
✨Showcase Your Leadership Skills
Since this role involves supervising junior team members, think of examples where you've successfully led a team or mentored others. Highlight how you prioritised workloads and ensured delivery against KPIs in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle complex infrastructure issues or manage system performance. Prepare by thinking through past challenges you've faced and how you resolved them, focusing on your problem-solving skills.
✨Communicate Clearly and Confidently
You'll need to liaise with both technical and non-technical stakeholders, so practice explaining complex concepts in simple terms. This will demonstrate your communication skills and ability to bridge the gap between different teams.
