Crematorium Office Administrator – Northamptonshire (Guilsborough)
A caring, organised role where your work makes a real difference to people at a difficult time.
About the role
As a Crematorium Office Administrator at Pet Cremation Services, you’ll be an important part of a small, supportive team, helping our crematorium run smoothly while providing a compassionate and reliable service to pet owners and veterinary practices.
Based at Guilsborough, you’ll combine administration, customer care and practical support. From handling enquiries and preparing documentation to welcoming bereaved owners, you’ll help make sure every service is managed accurately, sensitively and on time.
What you will be doing
- Welcome pet owners and visitors with care, compassion and professionalism, including supporting visits for bereaved owners.
- Handle telephone enquiries from pet owners, veterinary practices and other customers.
- Maintain accurate cremation records, certificates, labels, collection records and other documentation.
- Use Excel and business systems to update records, schedules, invoices and other operational information.
- Take card payments and record cash sales, while checking invoices and paperwork for accuracy.
- Support practical services such as preparing paw prints and fur clippings and returning ashes when required.
- Help the team monitor stock, place orders and maintain a clean, welcoming office and public areas.
What we are looking for
Essential
- Strong communication and customer service skills, with a compassionate and respectful approach.
- Excellent organisation and attention to detail.
- Confidence using Microsoft Word and Excel, with the ability to learn business systems.
- Ability to manage priorities, follow processes and meet deadlines.
- A proactive approach to solving problems and knowing when to ask for support.
- Ability to work independently while contributing positively to a small team.
- Awareness of confidentiality and GDPR requirements.
Nice to have
- Previous experience in administration, customer service or a similar role.
- Experience using a business management system.
- Experience working in a veterinary, animal care, funeral or bereavement-related environment.
Why join us
- Make a meaningful difference to people and their pets every day.
- Join a caring team where colleagues support one another.
- Develop your administrative, customer service and operational skills.
- Access in-house and external training.
- Enjoy a varied role with opportunities to learn and take on new responsibilities.
- The role is for a 4 day, Tuesday to Friday, week, with hour 9 am till 5 pm
Flexibility and inclusion
We welcome applications from everyone, regardless of background, identity or circumstance. If you need any adjustments during the recruitment process, please let us know and we’ll be happy to help.
The role requires reliable attendance at the crematorium. A valid UK driving licence is helpful, or you’ll need to be able to make your own arrangements to get to work on time.
How to apply
If you’re organised, compassionate and take pride in getting things right, we’d love to hear from you. Please apply with your CV, through the link, and tell us why this role interests you.
We can start a person imminently, on identifying a suitable candidate.
More information about PCS is at: https://www.pcsonline.org.uk/crematoriums/northampton
Crematorium Office Administrator employer: VetPartners
Paddons Veterinary Centre is an exceptional employer that prioritises the growth and wellbeing of its team members. With a supportive work culture, generous CPD allowances, and a commitment to career progression, employees can thrive in their roles while enjoying a healthy work-life balance in the picturesque town of Wisbech. The practice's strong local reputation and collaborative environment make it an ideal place for Veterinary Surgeons looking to develop their skills and passions.
