At a Glance
- Tasks: Be the go-to person for customer orders, ensuring smooth processing and resolution.
- Company: Join a top 10 Global Animal Health company with a vibrant team.
- Benefits: Enjoy hybrid working, gym access, and a dog-friendly office.
- Other info: Great career growth opportunities in a supportive and dynamic workplace.
- Why this job: Make a real difference in animal health while enjoying a scenic work environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Location: Towcester, Northamptonshire
Salary: Competitive
Vacancy Type: 12 Month Fixed Term Contract, Full Time
We are seeking an enthusiastic Customer Service Order to Cash Coordinator to join our team at our scenic Northamptonshire office. This role is a 12-month fixed term contract. The role serves as a key link between customers, sales, Supply Chain and Finance to ensure the accurate and timely processing of customer orders through to invoicing and payment resolution.
The Opportunity:
- A role within a top 10 Global Animal Health player, in a market delivering consistent year-on-year growth.
- Work as part of our ambitious and dedicated Customer Service team.
- Enjoy hybrid working that ensures the perfect work-life balance.
- Work in a stunning rural business park, complete with gym facilities, walking and running trails and on-site café.
- Bring your furry friend to our dog-friendly office!
The Role:
- Serve as a primary point of contact for Vetoquinol’s direct customers, wholesalers, distributors, and internal commercial teams.
- Process customer orders accurately and efficiently within JD Edwards EnterpriseOne 9.2.
- Act as a local JDE Key User, supporting continuous business process improvement, system enhancements, testing activities, user adoption, and validation of new functionality.
- Manage customer enquiries relating to product availability, order status, deliveries, invoices, returns and credits.
- Internally collaborate closely with Supply Chain, Logistics, Finance, Quality, Regulatory Affairs, and Marketing.
- Manage all aspects of the Order-to-Cash cycle, including customer creation, order processing, pricing, stock allocation, delivery tracking through to the resolution of billing/payment queries.
- Support the supply of licensed veterinary medicines and animal health products in accordance with company standards and applicable regulations.
We Value:
- Experience within customer service/order management/order to cash environments.
- Excellent communication skills, proactive approach with high attention to detail and commitment to data accuracy.
- Strong analytical and problem-solving abilities.
- Understanding of ERP-driven business processes.
Customer Service - Order to Cash Coordinator in Towcester employer: Vetoquinol UK Ltd
Join a leading player in the Global Animal Health sector as a Customer Service Order to Cash Coordinator in our picturesque Northamptonshire office. We offer a vibrant work culture that promotes employee growth through continuous improvement initiatives, alongside competitive benefits such as hybrid working, access to gym facilities, and a dog-friendly environment. Experience a fulfilling career where your contributions directly impact customer satisfaction and business success in a supportive and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Order to Cash Coordinator in Towcester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Vetoquinol UK Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Vetoquinol UK Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service - Order to Cash Coordinator in Towcester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Vetoquinol UK Ltd.
How to prepare for a job interview at Vetoquinol UK Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Vetoquinol UK Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Vetoquinol UK Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
