At a Glance
- Tasks: Lead operations for a dynamic pet emergency care company and enhance team efficiency.
- Company: Join Veteris, a forward-thinking company dedicated to exceptional pet care.
- Benefits: Competitive salary, private medical insurance, and additional leave.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact in the pet care industry while working with a passionate team.
- Qualifications: Experience in pet care and strong organisational skills required.
The predicted salary is between 43575 - 51707 £ per year.
About Veteris: Veteris is a dynamic company dedicated to providing exceptional pet emergency care services. We are on a mission to create a secure foundation for the future of Veteris through structured operations and growth. At Veteris, we place a strong emphasis on our human‑centric approach. We believe in creating the ideal workplace through teamwork and a shared commitment to our mission.
Role Overview: We seek an enthusiastic, approachable, process‑obsessed Operations Manager to join our team. This non‑clinical role is pivotal in ensuring the smooth operation of our three business units: The Triage Team, Veteris‑Mobile, and Veteris Hospitals. Your mission is to enhance the efficiency of these units in order to deliver top‑notch care to our patients.
Key Responsibilities:
- Team Management: Join the current Operation Manager to oversee a team of clinical and non-clinical staff members based in London. Ensure seamless operations to enhance efficiency and patient care. Manage flexible rosters and coordinate rota submission from different teams. Support and oversee the monthly payroll submission. Monitor time management & night staff commission. Handle recruitment, conduct interviews, and source candidates. Conduct one‑to‑one performance / mental health reviews. Participation in the integration of new business units. Serve as the interface between founders and overall Operations and units. Oversee account consolidation and liaise with the Triage team to address outstanding debts. Liaise with the inventory/stock manager and oversee maintenance tasks for stock, equipment, buildings and vehicles for Veteris‑Mobile and Veteris Hospitals. Handle customer complaints in conjunction with the clinical team at the group level. Seek opportunities for efficiency improvements and synergies between business units. Create or enhance documentation to enable each business unit to operate independently 24/7. Gradually help staff each business unit to operate independently 24/7. Lead on identifying, recording and managing non‑clinical risks.
- Relationship Building: Maintain strong and friendly relationships with referring practices. Collaborate closely with founders. As part of the Senior Leadership Team, provide weekly, monthly, and quarterly reports and attend relevant meetings.
Candidate Profile and Requirements:
The ideal candidate will:
- Demonstrate strong organisational skills.
- Pay meticulous attention to detail.
- Possess excellent communication skills and actively seek feedback from clinical and non‑clinical teams.
- Be confident in making balanced decisions under pressure and prioritising tasks based on deadlines and importance.
Requirements:
- Experience in the pet care industry is required. The candidate might be a former veterinary surgeon wishing to leave clinical work. Emergency and critical care background could prove helpful.
- Open‑mindedness to embrace our unique approach, combining mobile and brick‑and‑mortar emergency care.
- Based in London.
- Sound IT knowledge and experience in using different programmes.
- Full clean driving licence.
- All applicants must demonstrate that they have the Right to Work in the UK to be considered for this role.
- An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process.
As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicant’s suitability for positions of trust, Veteris complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed.
Diversity and Inclusion: We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion. We invite applications from currently under‑represented groups because greater diversity leads to exceptional results and provides a better working life.
Induction: Your induction into the role will be gradual, with immersive days spent getting to know each business unit. We invest significant time and energy into our team, believing it's the key to creating the workplace of our dreams. Join us in shaping the future of emergency pet care at Veteris. We invite you to apply if you're passionate about our mission and meet the qualifications.
Job Type: Full‑time
Pay: £43,575.00-£51,707.00 per year
Additional Benefits: Additional leave, On‑site parking, Private medical insurance
Schedule: Day shift Monday to Friday
Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required)
Operations Manager Full time | London | Posted May 22, 2026 employer: Veteris
At Veteris, we pride ourselves on being an exceptional employer, fostering a collaborative and inclusive work culture that prioritises the well-being of our team. Our London-based Operations Manager role offers a unique opportunity to lead a dedicated team in enhancing pet emergency care services while benefiting from comprehensive employee growth opportunities, private medical insurance, and a supportive environment that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager Full time | London | Posted May 22, 2026
✨Tip Number 1
Network like a pro! Reach out to your connections in the pet care industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Veteris and its mission. Show us that you’re not just another candidate, but someone who genuinely cares about enhancing pet emergency care services. Tailor your answers to reflect our human-centric approach!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in team management and operational efficiency, as these are key for the role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Veteris and contributing to our mission.
We think you need these skills to ace Operations Manager Full time | London | Posted May 22, 2026
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the pet care industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in emergency pet care.
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in team management and any relevant skills that align with our mission at Veteris. We love seeing how your background fits into our vision!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Veteris!
How to prepare for a job interview at Veteris
✨Know the Company Inside Out
Before your interview, dive deep into Veteris' mission and values. Understand their human-centric approach and how they operate across their business units. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As an Operations Manager, you'll need to demonstrate strong organisational skills. Prepare examples from your past experiences where you've successfully managed teams, coordinated schedules, or improved processes. Be ready to discuss how you can bring that expertise to enhance efficiency at Veteris.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing a team under pressure or resolving conflicts. Think of specific scenarios where you've made balanced decisions and prioritised tasks effectively. This will showcase your problem-solving skills and adaptability.
✨Emphasise Relationship Building
Veteris values strong relationships with both internal teams and external partners. Be prepared to discuss how you've built and maintained relationships in previous roles. Highlight your communication skills and your approach to collaboration, as these are key to succeeding in this role.
