At a Glance
- Tasks: Lead operations for a dynamic pet care company and enhance team efficiency.
- Company: Join Veteris, a forward-thinking company dedicated to exceptional pet emergency care.
- Benefits: Competitive salary, private medical insurance, and additional leave.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact in the pet care industry while working with a passionate team.
- Qualifications: Experience in pet care and strong organisational skills required.
The predicted salary is between 40500 - 49500 £ per year.
About Veteris: Veteris is a dynamic company dedicated to providing exceptional pet emergency care services. We are on a mission to create a secure foundation for the future of Veteris through structured operations and growth. At Veteris, we place a strong emphasis on our human‑centric approach. We believe in creating the ideal workplace through teamwork and a shared commitment to our mission.
Role Overview: We seek an enthusiastic, approachable, process‑obsessed Operations Manager to join our team. This non‑clinical role is pivotal in ensuring the smooth operation of our three business units: The Triage Team, Veteris‑Mobile, and Veteris Hospitals. Your mission is to enhance the efficiency of these units in order to deliver top‑notch care to our patients.
Key Responsibilities:
- Team Management:
- Join the current Operation Manager to oversee a team of clinical and non-clinical staff members based in London.
- Ensure seamless operations to enhance efficiency and patient care.
- Manage flexible rosters and coordinate rota submission from different teams.
- Support and oversee the monthly payroll submission.
- Monitor time management & night staff commission.
- Handle recruitment, conduct interviews, and source candidates.
- Conduct one‑to‑one performance / mental health reviews.
- Participation in the integration of new business units.
- Serve as the interface between founders and overall Operations and units.
- Oversee account consolidation and liaise with the Triage team to address outstanding debts.
- Liaise with the inventory/stock manager and oversee maintenance tasks for stock, equipment, buildings and vehicles for Veteris‑Mobile and Veteris Hospitals.
- Handle customer complaints in conjunction with the clinical team at the group level.
- Seek opportunities for efficiency improvements and synergies between business units.
- Create or enhance documentation to enable each business unit to operate independently 24/7.
- Gradually help staff each business unit to operate independently 24/7.
- Lead on identifying, recording and managing non‑clinical risks.
- Relationship Building:
- Maintain strong and friendly relationships with referring practices.
- Collaborate closely with founders.
- As part of the Senior Leadership Team, provide weekly, monthly, and quarterly reports and attend relevant meetings.
Candidate Profile and Requirements: The ideal candidate will:
- Demonstrate strong organisational skills.
- Pay meticulous attention to detail.
- Possess excellent communication skills and actively seek feedback from clinical and non‑clinical teams.
- Be confident in making balanced decisions under pressure and prioritising tasks based on deadlines and importance.
Requirements:
- Experience in the pet care industry is required.
- The candidate might be a former veterinary surgeon wishing to leave clinical work. Emergency and critical care background could prove helpful.
- Open‑mindedness to embrace our unique approach, combining mobile and brick‑and‑mortar emergency care.
- Based in London.
- Sound IT knowledge and experience in using different programmes.
- Full clean driving licence.
- All applicants must demonstrate that they have the Right to Work in the UK to be considered for this role.
- An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process.
Diversity and Inclusion: We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion. We invite applications from currently under‑represented groups because greater diversity leads to exceptional results and provides a better working life.
Induction: Your induction into the role will be gradual, with immersive days spent getting to know each business unit. We invest significant time and energy into our team, believing it's the key to creating the workplace of our dreams.
Join us in shaping the future of emergency pet care at Veteris. We invite you to apply if you're passionate about our mission and meet the qualifications.
Job Type: Full‑time
Pay: £43,575.00-£51,707.00 per year
Additional leave, On‑site parking, Private medical insurance
Schedule: Day shift, Monday to Friday
Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required)
Operations Manager Full time | London | Posted May 22, 2026 employer: Veteris
As an Operations Manager in Shoreditch, you will join a vibrant and dynamic team dedicated to providing exceptional pet care. Our company fosters a supportive work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can thrive in your role. With competitive salaries and a commitment to work-life balance, we offer a unique environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager Full time | London | Posted May 22, 2026
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager Full time | London | Posted May 22, 2026 at Veteris!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Veteris or be willing to refer you for that Operations Manager Full time | London | Posted May 22, 2026 position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Veteris who’s on the lookout for their next Operations Manager Full time | London | Posted May 22, 2026 star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager Full time | London | Posted May 22, 2026 role at Veteris!
We think you need these skills to ace Operations Manager Full time | London | Posted May 22, 2026
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Veteris. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Veteris
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Veteris. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
