Patient Flow Co-ordinator in Livingston

Location: Veterinary Specialists Scotland - Livingston

Salary: From £32,000 per annum

Hours: Permanent, Full time, 40 hours per week - some occasional weekend work if required

We are looking for an enthusiastic and experienced Registered Veterinary Nurse or an experienced and confident veterinary patient care assistant to join our expanding team at Veterinary Specialists Scotland as Patient Flow Co-ordinator. This is a key role, working alongside the clinical and non-clinical team, to ensure the smooth running and effective flow of patients through Veterinary Specialists Scotland, from the point of admission to that of discharge. The Patient Flow Co-ordinator should be a highly motivated and enthusiastic person, promote good staff morale and a positive culture and motivate the whole nursing team to embrace VSS Core Values with the overall goal of achieving clinically excellent veterinary standards throughout the practice.

You’ll work alongside an exceptional group of specialists in a state-of-the-art facility, providing outstanding care to a diverse and complex caseload.

Key Responsibilities:

• Ensure that you are a Culture Leader – exhibiting awareness of and adherence to Core Values. Be a positive presence in the workplace.
• Liaise between the nursing team and all other teams within the practice and group to ensure effective lines of communication at all times.
• Lead by example and demonstrate the highest professional standards.
• Demonstrate an understanding of staff motivation and team working. Be willing to undertake further training where necessary to support this role.
• Provide encouragement and support to the veterinary team.
• Promote practice and group policies and guidelines that apply to all associates.
• Recognise when another team member requires assistance and act on this.

Clinical:

• Your primary role is to liaise with all services to coordinate veterinary procedures and patient movements, ensuring all admission and treatment plans are completed by the vet in an efficient and timely manner.
• Create systems for patient flow to improve efficiency within the hospital, review and adjust as necessary.
• Encourage the reporting of critical incidents via Halo.
• Clinical Governance – identify areas affecting patient flow that are problematic and perform audits as appropriate to identify areas for improvement and training.

Desired skills:

• 3+ years in Clinical veterinary Practice
• 1-2 years’ experience in a multi-disciplinary hospital
• RCVS registered veterinary nurse
• Experience communicating to a large team
• Quick learner, able to adapt to a dynamic environment
• Highly organised

Required:

• Excellent written and verbal communication skills in English
• Ability to use word-processing programs
• Excellent time management, prioritisation and organisational skills
• Remains calm under pressure and solves problems
• Knowledge of Excel or other data sheets
• Confident and able to give clear authority

What We Offer:

• Generous CPD allowance with extensive learning and development programmes
• Clear progression and personal development opportunities
• RCVS fees paid
• 272 hours holiday including bank holidays + an additional birthday leave day
• Access to Private Healthcare (opt-in)
• Subsidised pet care
• Enhanced equal family leave
• Enhanced sick pay
• Employer pension contribution
• Electric car salary sacrifice scheme

Veterinary Specialists Scotland is a purpose-built, rapidly expanding, multi-disciplinary referral centre located in Livingston — just 20 minutes from Edinburgh, 40 minutes from Glasgow, and 15 minutes from Edinburgh Airport. Since opening in October 2020, we have grown from 8 to 20 specialists and residency-trained clinicians across seven clinical disciplines. Our modern facility has significant scope for continued expansion, making this an exciting time to join us and help shape the future of the service.

Benefits:

• 5 weeks holiday plus bank holidays and Birthday Leave
• RCVS and VDS fees paid
• Funded external CPD
• Enhanced Equal Family Leave
• Wellness programme including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme

Veterinary Specialists Scotland is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned allows us to focus on our purpose — creating A Better World for Pets — while investing in our people and long-term development. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and a comprehensive wellbeing package that supports both your physical and mental health. We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to feel supported, authentic and able to perform at your best.

All applications with the relevant skills and qualifications will be carefully considered. If you would like to find out more about the role, Veterinary Specialists Scotland or Linnaeus, please contact our TA Partner Rebecca Coleman at rebecca.coleman@linnaeusgroup.co.uk.