At a Glance
- Tasks: Welcome clients and pets, manage calls, and provide compassionate customer service.
- Company: Join Olde Towne Animal Hospital, where pet care is our top priority.
- Benefits: Enjoy medical, dental, vision insurance, paid time off, and a 401(k) plan.
- Other info: Comprehensive training provided; flexible full-time schedule with career growth opportunities.
- Why this job: Make a difference in the lives of pets and their families every day.
- Qualifications: Customer service experience and a love for animals are essential.
The predicted salary is between 25 - 25 £ per hour.
Olde Towne Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.
What to Expect
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
- Professional development opportunities
- Employee pet discount because we know your pets are family, too.
Salary: $22 - $25 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: This is a full-time position with variable days. Standard weekday shifts are 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., Monday through Friday. Alternating Saturday shifts from 8:00 a.m. to 5:00 p.m. are required.
Responsibilities
- Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
- Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
- Perform client check-out, including payment processing, posting charges, and scheduling future appointments
- Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
- Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
- Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
- Maintain a clean, organized, and welcoming reception and waiting area
Qualifications
- Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
- Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
- Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
- Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
- Proficient in Microsoft Office; comfortable learning new software and workflows
- Reliable, punctual, and professional; ability to work independently and as part of a team
- Genuine affinity for animals and comfort working in a clinical setting
- Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.
About Olde Towne Animal Hospital
Olde Towne Animal Hospital offers families and their fur babies a convenient and skilled environment in which their care is a top priority. Our goal is to create healthier and happier families through reduced recovery times after procedures, state-of-the-art technology, brand-new facilities, and a staff that is as friendly as they are effective.
Veterinary Receptionist employer: Veterinary Practice Partners
Caring Hands Suffolk is an exceptional employer for those passionate about animal care, offering a supportive work environment where you can thrive alongside experienced veterinarians and dedicated staff. With comprehensive benefits including medical, dental, and a pet discount, as well as paid time off to recharge, we prioritise your well-being while fostering professional growth in our state-of-the-art facilities. Join us in our mission to create a better world for animals and enjoy the rewarding experience of making a difference every day.
Contact Details:
Veterinary Practice Partners Recruitment Team
