At a Glance
- Tasks: Welcome clients and pets, manage calls, and provide compassionate customer service.
- Company: Join Family Pet Clinic, a caring and community-focused veterinary practice.
- Benefits: Enjoy medical, dental, vision insurance, paid time off, and employee pet discounts.
- Other info: Comprehensive training provided; flexible full-time schedule with great team culture.
- Why this job: Make a real difference in pets' lives while growing your career in a supportive environment.
- Qualifications: Customer service experience and a genuine love for animals are essential.
The predicted salary is between 20 - 20 £ per hour.
Family Pet Clinic is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.
What to Expect
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
- Professional development opportunities
- Employee pet discount because we know your pets are family, too.
Salary: $17.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: This is a full-time position, Monday through Friday, with rotating Saturdays and two evening shifts each week. Scheduled shifts may include: 8:30 a.m.–7:00 p.m., 8:30 a.m.–1:00 p.m., 2:00 p.m.–7:00 p.m., 8:00 a.m.–5:00 p.m., and rotating every other Saturday from 8:00 a.m.–12:00 p.m.
Responsibilities
- Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
- Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
- Perform client check-out, including payment processing, posting charges, and scheduling future appointments
- Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
- Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
- Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
- Maintain a clean, organized, and welcoming reception and waiting area
Qualifications
- Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
- Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
- Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
- Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
- Proficient in Microsoft Office; comfortable learning new software and workflows
- Reliable, punctual, and professional; ability to work independently and as part of a team
- Genuine affinity for animals and comfort working in a clinical setting
- Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.
About Family Pet Clinic
Family Pet Clinic, with locations in Southampton, Feasterville, and a brand-new facility in Horsham, is an AAHA-accredited, full-service veterinary practice proudly serving the community for over 25 years. We offer comprehensive, compassionate care including wellness and preventative services, dentistry, diagnostics, surgery, laser therapy, and senior pet care. Our team of dedicated veterinarians, technicians, and support staff is committed to providing exceptional patient care and creating a welcoming, supportive experience for both pets and their owners. We value collaboration, communication, and a strong community focus. If you’re looking for more than “just a job” a place where you’ll make a real difference in pets’ lives, grow professionally, and be part of a compassionate, collaborative team Family Pet Clinic might be just the right place for you.
Veterinary Receptionist in Horsham employer: Veterinary Practice Partners
Caring Hands Suffolk is an exceptional employer for those passionate about animal care, offering a supportive work environment where you can thrive alongside experienced veterinarians and dedicated staff. With comprehensive benefits including medical, dental, and a pet discount, as well as paid time off to recharge, we prioritise your well-being while fostering professional growth in our state-of-the-art facilities. Join us in our mission to create a better world for animals and enjoy the rewarding experience of making a difference every day.
Contact Details:
Veterinary Practice Partners Recruitment Team
