At a Glance
- Tasks: Lead IT operations and service management, ensuring smooth daily running of services.
- Company: Join the Veterinary Medicines Directorate, a key player in animal health regulation.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for growth and collaboration in a supportive team.
- Why this job: Be at the forefront of IT operations, supporting vital services for public and animal health.
- Qualifications: Experience in IT operations and service management, with strong problem-solving skills.
The predicted salary is between 42525 - 51975 £ per year.
The VMD is the regulatory and policy lead responsible for issues concerning the authorisation, use, and manufacture of veterinary medicines in the UK.
Our aim is to protect public health, animal health, and the environment, and promote animal welfare by assuring the safety, quality and effectiveness of veterinary medicines., The role provides HEO-level capacity within the IT Operations team, ensuring that operational work is not only delivered but also coordinated, prioritised and managed effectively.
The post holder will be actively involved in operational activity, including incident, request, change and problem handling, service desk support, user support, technical triage and escalation of live service issues.
The post holder will work closely with EO IT Operations Support colleagues, providing senior technical judgement, day-to-day prioritisation and escalation support, while also directly contributing to hands-on operational tasks.
This ensures routine operational work is delivered efficiently, while more complex decisions, risks and service management responsibilities are handled at the appropriate level.
As VMD continues to rely on a broad range of digital and technology services to support its statutory functions, this role will help strengthen service resilience, continuity and quality.
It will reduce reliance on individuals, improve knowledge sharing, and ensure operational responsibilities are managed in a sustainable and consistent way.
This is an ideal role for someone who enjoys working close to live services, combining practical IT operations delivery with service management responsibilities, and contributing directly to the stability and effectiveness of IT operations at VMD.
Your main responsibilities include
- Coordinate and support the day-to-day running of VMD's IT Operations and Service Desk function, including running daily service stand-ups or huddles to review workload, prioritise incidents and requests, identify blockers, agree ownership, and elevate service issues where required.
- Provide hands-on support for live IT services, including end-user computing, Microsoft 365, device provisioning, user access, service desk tickets and operational troubleshooting, working closely with colleagues, subject matter experts and technical teams.
- Provide day-to-day operational leadership and senior judgement for service desk and IT operations activity, supporting colleagues with prioritisation, decision-making, escalation routes and resolution of more complex or higher-impact issues.
- Support effective incident, request, change and problem management through Jira Service Management, helping to ensure tickets are clearly documented, assigned, updated, progressed and resolved in line with agreed processes.
- Help improve service quality and operational resilience by identifying recurring issues, supporting problem management, maintaining knowledge articles, runbooks and handover notes, and reducing reliance on individual knowledge.
- Work collaboratively with users, colleagues, suppliers, technical teams and stakeholders, bringing a positive, proactive and "can-do" approach to resolving issues, explaining IT matters clearly, and supporting reliable, user-focused IT service delivery.
- Contribute to the safe operation and continuous improvement of VMD's technology environment, including Microsoft 365, Intune, Defender, Entra ID, Jira, Confluence, cloud services, legacy systems, supplier-supported services, asset management, IT inventory control, device lifecycle management and future service improvements.
- Complying with ISO 9001 (quality management) and ISO 27001 (information security) standards, and GDPR and Information Management requirements.
- Act corporately - meeting, role-modelling, embedding, and championing the corporate objectives set by the VMD.
The Veterinary Medicines Directorate is looking for an IT Operations and Service Management Lead to join its IT Operations team.
This is a hands-on operational role with service management responsibility.
The post holder will support the reliable day-to-day running of IT services that underpin VMD's regulatory, scientific and business activities, with a particular focus on modern computing, end user services, service desk operations and live service support.
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IT Operations and Service Management Lead in Addlestone employer: Veterinary Medicines Directorate
The Veterinary Medicines Directorate (VMD) is an exceptional employer, offering a dynamic work environment where IT professionals can thrive while contributing to public health and animal welfare. With a strong focus on employee growth, VMD provides opportunities for continuous learning and development within a collaborative culture that values innovation and teamwork. Located in the heart of the UK, employees benefit from a supportive atmosphere that encourages a proactive approach to problem-solving and service delivery, making it an ideal place for those seeking meaningful and rewarding careers in IT operations.
Contact Details:
Veterinary Medicines Directorate Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations and Service Management Lead in Addlestone
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Veterinary Medicines Directorate values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Veterinary Medicines Directorate might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Veterinary Medicines Directorate!
✨Direct Apply to Veterinary Medicines Directorate
Let's not forget to apply directly through the Veterinary Medicines Directorate website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations and Service Management Lead in Addlestone
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Veterinary Medicines Directorate.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Veterinary Medicines Directorate. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Veterinary Medicines Directorate
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
