At a Glance
- Tasks: Coordinate multi-agency hubs supporting veterans and their families across Cornwall.
- Company: Join Veterans Regroup CIC, an award-winning community interest company.
- Benefits: Enjoy 30 days annual leave, flexible working, and a supportive team environment.
- Other info: Opportunity for career growth and meaningful work in a dynamic setting.
- Why this job: Make a real difference in the lives of the Armed Forces community.
- Qualifications: Experience in project coordination and volunteer management is essential.
The predicted salary is between 30000 - 30000 £ per year.
Coordinate and deliver multi-agency Armed Forces hubs across Cornwall, supporting veterans, serving personnel and their families. Full-time, 3-year contract, primarily community-based with 2 days per week in Truro and some home working. Salary £30,000.
Location: Primarily community and office-based (Truro), with some limited home working
Salary: £30,000 per annum
Hours: Full-time (37.5 hours per week, Monday to Friday, 09:00-17:00) with occasional weekend work
Contract: Fixed-term for 3 years
Closing Date: 20th May 2026
About The Role
We are seeking a highly organised, motivated and proactive Armed Forces Hub and Volunteer Coordinator to support the delivery and development of our countywide services. We are open to considering job share arrangements for this role. This role will involve coordinating our existing multi-agency Armed Forces hubs across Cornwall and, once operational, working with colleagues at our Veteran Centre in Truro for a minimum of two days a week. The position combines hub coordination, volunteer training and development, partnership working and casework support, to ensure a joined-up, person-centred approach. The Armed Forces Hub and Volunteer Coordinator will demonstrate excellent interpersonal skills, work effectively within a team, and show genuine compassion in their approach. You will play a key role in creating safe, welcoming and trauma-informed environments where veterans, serving personnel and their families can access coordinated support, improve wellbeing and feel connected to their community.
Main Duties and Responsibilities
- Hub Coordination & Delivery: Coordinate and deliver our existing multi-agency Armed Forces hubs across Cornwall (Helston, Penzance, Redruth, Truro, Launceston, Penryn, Newquay and Liskeard). Organise logistics, risk assessments, insurance and ensure all hubs operate safely and effectively. Ensure hubs provide a safe, welcoming, inclusive and non-judgmental environment.
- Volunteer Coordination & Development: Recruit, induct and support veteran volunteers. Manage inductions onboarding processes, ensuring volunteers feel valued. Develop volunteer roles, guidance and support structures. Build a sustainable volunteer network and promote peer-led support.
- Casework & Support Delivery: Deliver coordinated, high-quality one-to-one casework support to individuals with complex needs (e.g. financial hardship, housing, mental health). Provide advice, guidance, signposting and referrals to appropriate services. Support a "no wrong door" approach to ensure individuals receive joined-up support.
- Community & Partnership Engagement: Build and maintain relationships with statutory and voluntary sector partners, and military bases. Engage with local Armed Forces communities to ensure their voices shape delivery. Support co‑design and feedback mechanisms within our Armed Forces hubs. Attend partnership meetings, events and community activities.
- Communications & Promotion: Support the promotion of the hubs and services through social media and community outreach. Schedule and send timely communications to support organisations and previous attendees each month in advance of hubs. Support the maintenance of accurate, up-to-date online information and event listings, including regularly updating the online events page. Ensure all communications are clear, professional, positive and checked for accuracy. Help increase awareness and engagement across Cornwall by proactively attending other relevant Armed Forces events, such as Armed Forces Breakfast Clubs across Cornwall.
- Monitoring, Reporting & Compliance: Collect and record accurate data on attendance, outcomes and engagement to support reporting requirements. Maintain records and reporting systems to a high standard. Ensure compliance with safeguarding, GDPR, health and safety and organisational policies.
- Service Development & Sustainability: Contribute to service development and continuous improvement. Support funding, partnership and sustainability planning. Identify emerging needs and opportunities to strengthen delivery. Proactively monitor hub performance and engagement and take action to improve outcomes.
Person Specification
- Essential Experience in project and event coordination, volunteer coordination, or community outreach.
- Proven experience in recruiting, training, and supporting volunteers.
- Experience of providing one-to-one support or casework, particularly with individuals facing complex needs and developing action plans or goal setting.
- Knowledge and understanding of the Armed Forces community and available support services.
- Strong attention to detail and accuracy, ensuring all casework, records, and written communications (e.g. emails, reports and presentations) are completed to a high standard, including accurate use of our CRM.
- Excellent communication and interpersonal skills, with the ability to build positive relationships and create inclusive, welcoming environments.
- Strong IT skills, including Microsoft Office and data recording systems.
- Knowledge of safeguarding, health and safety, confidentiality, and data protection (GDPR).
- Highly organised, with the ability to manage multiple tasks, locations, and priorities effectively.
- Proactive and solutions-focused, with the ability to identify issues and take initiative to improve engagement, performance and outcomes, working collaboratively and contributing to team decision-making.
- Full clean UK driving licence and access to a vehicle insured for business use.
Additional Information
This role requires a basic DBS check. Occasional weekend work may be required to attend events such as Armed Forces Breakfast clubs across Cornwall.
Benefits
- Annual Leave: 30 days' annual leave per year plus public holidays (pro rata for part-time employees).
- Pension: Auto-enrolment into the Veterans Regroup CIC workplace pension scheme (subject to eligibility), with employer contributions of up to 4%.
- Flexible Working: We are committed to flexible working and will consider all requests.
- Mileage Allowance: Work-related travel is reimbursed in line with HMRC rates, calculated from your base location (Truro office).
- Meaningful Work: As part of the Veterans Regroup CIC team, you will play a vital role in making a positive difference to the lives of members of the Armed Forces community.
Armed Forces Community Support & Commitments
- Cadet Force Adult Volunteers (CFAVs): Employees who are CFAVs are entitled to up to 10 additional days' paid leave per year to support their volunteering commitments, in addition to their annual leave entitlement (in line with our HR Policy).
- Reserve Forces Support: We are committed to ensuring that reservists are not disadvantaged and are supported in balancing their civilian role with military commitments. This includes, for example, paid leave for annual training, including up to 10 additional days for annual camp (in line with our Reserve Forces Training & Mobilisation Policy).
About Us
Veterans Regroup CIC is an award-winning Community Interest Company supporting the Armed Forces community across Cornwall and is proud to hold an award from the Defence Employer Recognition Scheme (ERS). We deliver a countywide network of multi-agency Armed Forces hubs, offering accessible, joined-up support with health, housing, employment, finances and social connection. Our hubs provide a professional, welcoming environment where individuals can access coordinated advice, build peer connections, and engage with a wide range of community-based services. They also act as focal points for partnership working, strengthening collaboration with over 30 statutory and third sector organisations, including MoD bases such as RNAS Culdrose and RAF St Mawgan to improve access to support for all members of the Armed Forces Community. Veterans Regroup CIC is the Cornwall delivery partner for the MoD’s Office for Veterans’ Affairs VALOUR programme. Working alongside lead partner Improving Lives Plymouth and consortium partner Veterans Outdoors, this collaboration strengthens and enhances support for the Armed Forces community across the region.
Equality & Inclusion
Veterans Regroup CIC is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive and diverse workplace.
Armed Forces Hub & Volunteer Coordinator Featured in Truro employer: Veterans Regroup CIC
Veterans Regroup CIC is an exceptional employer dedicated to supporting veterans and their families in a trauma-informed and inclusive environment. With a focus on volunteer development and community engagement, employees benefit from meaningful work that makes a real difference, alongside opportunities for personal and professional growth. Located in the heart of Cornwall, the role offers a flexible working arrangement, allowing for a balanced work-life experience while contributing to a vital cause.
StudySmarter Expert Advice🤫
We think this is how you could land Armed Forces Hub & Volunteer Coordinator Featured in Truro
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Veterans Regroup CIC.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Veterans Regroup CIC.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Veterans Regroup CIC.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Veterans Regroup CIC. Apply directly through us to stand out!
We think you need these skills to ace Armed Forces Hub & Volunteer Coordinator Featured in Truro
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Veterans Regroup CIC. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Armed Forces Hub & Volunteer Coordinator Featured, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Veterans Regroup CIC
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Veterans Regroup CIC. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
