At a Glance
- Tasks: Lead a vibrant shop team and manage sales of pre-loved items.
- Company: Join Veterans at Ease, supporting military veterans through retail.
- Benefits: Earn £12.71 per hour with 20 days holiday plus bank holidays.
- Other info: Flexible part-time role with opportunities for personal growth and community impact.
- Why this job: Make a difference in the veteran community while developing your retail skills.
- Qualifications: 2 years of supervisory experience in charity retail and cash handling.
The predicted salary is between 12.71 - 12.71 £ per hour.
Hours: 2 days a week including Saturdays
Pay Rate: £12.71 per hour
Contract Type: Part-time, Permanent
Holidays: 20 days plus bank holidays (pro rata)
Location: Dereham
About the Role
Are you creative with an eye for detail? Do you love finding second-hand gems? Can you generate income from pre-loved items? Is excellent customer service at the heart of what you do? Do you have an interest in supporting our military veteran community? Then we would love to hear from you!
We have an exciting opportunity for an enthusiastic retailer with excellent customer service skills to become the Assistant Shop Manager for Veterans at Ease’s Norwich Town Centre shop. As an Assistant Shop Manager, you will be responsible for the management and successful delivery of a customer focussed shop team that is the “window of Veterans at Ease” on the high street. The post holder will be responsible for achieving store profits and targets and will be accountable for the effective management of finances, stock, premises, and administration.
You will manage a team of paid staff and volunteers to ensure they receive ongoing support and training to assist you in providing an excellent customer experience. Together, you will maintain a well merchandised shop that pushes the boundaries and maintains the Veterans at Ease’s image and reputation. You will use your entrepreneurial flair to maximise local trading opportunities and make management decisions that affect the shop.
About the person
- Experience working in a charity retail environment at a supervisory level – 2 years minimum
- Experience with cash handling and reconciliation
- Experience of using initiative for positive results
- Ability to use financial information to make informed decisions and achieve financial targets
- Ability to understand issues related to working with volunteers
- Ability to interpret and implement working practices and procedures (e.g. relating to staff and operational processes)
- Able to work weekends and public holidays
- Able to work additional hours as necessary
- Able to travel to cover other shops and attend training as requested
- Ability to lift and carry bags and boxes full of donated stock, including clothes and books, and light furniture
We are an Equal Opportunities Employer and proudly support the Armed Forces community through our Guaranteed Interview Scheme (GIS) for eligible applicants.
Closing Date: Monday, November 21, 2026
Assistant Manager employer: Veterans at Ease
Veterans at Ease is an attractive employer due to its commitment to supporting the military veteran community and fostering a positive work culture. Employees benefit from flexible working arrangements and a supportive team environment that encourages professional growth. The organization also emphasizes the importance of excellent customer service and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Veterans at Ease, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Veterans at Ease that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Veterans at Ease will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Veterans at Ease and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Veterans at Ease
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Veterans at Ease, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Veterans at Ease!
